Rona

1. Communauté
2. Support Forum
3. New users not receiving confirmation email

Hi there,  Welcome to Box Community and glad to assist!  If you can't  receive email notifications from Box, please follow the troubleshooting steps.  Check your Spam/Junk email folder. Sometimes,...

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• Rona
• 9 août 2024 23:46
• 0 vote

1. Communauté
2. Support Forum
3. Storage is not being cleared

Hi Ryan, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 9 août 2024 23:41
• 0 vote

1. Communauté
2. Support Forum
3. Excel Not Opening

Hi David,  Welcome to Box Community and glad to assist!  For more details, you can answer the following?  Do you open your excel file through the Box website or direcly through the file menu?  Can...

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• Rona
• 9 août 2024 23:28
• 1 vote

1. Communauté
2. Support Forum
3. Mac files no longer syncing to Box

Hi Art,  Welcome to Box Community and glad to assist!  To provide you the appropriate troubleshooting steps, can we confirm your current Box version?  We'd love to further assist! 

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• Rona
• 9 août 2024 23:13
• 0 vote

1. Communauté
2. Support Forum
3. Bookmarking and Linking Excel cells

Hi Penny, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 9 août 2024 23:11
• 0 vote

1. Communauté
2. Support Forum
3. Missing file and folders

Hi Alyssa,  Welcome to Box Community and glad to assist!  To look for your missing files, you can start your search through your trash.  To search through your Trash folder: Navigate to your Trash...

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• Rona
• 9 août 2024 23:08
• 0 vote

1. Communauté
2. Support Forum
3. Unable to transfer admin to another person

Hi Mimi, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 9 août 2024 22:32
• 0 vote

1. Communauté
2. Support Forum
3. Help

Hi Tyler, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 9 août 2024 22:30
• 0 vote

1. Communauté
2. Support Forum
3. Salesforce Setup

Hi Jim, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks ...

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• Rona
• 9 août 2024 22:19
• 0 vote

1. Communauté
2. Support Forum
3. External Users in Enterprise Plan?

Hi Gabriel, Welcome to Box Community and glad to assist! Using Business plan, you will be charged for adding new users and collaboration invitations. To prevent getting billed for your external col...

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• Rona
• 9 août 2024 22:07
• Modifié
• 0 vote