Rona

1. Communauté
2. Support Forum
3. Update Primary Admin

Hi Mark, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks...

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• Rona
• 7 août 2024 21:50
• 0 vote

1. Communauté
2. Support Forum
3. Documents fail to download

Hi Rafaella,  Welcome to Box Community and glad to assist!  If you are encountering problems downloading files from your Box account, we recommend that you try: Updating your browser to the latest...

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• Rona
• 7 août 2024 20:41
• 0 vote

1. Communauté
2. Support Forum
3. Opening collaborative Keynote from Box on browser to desktop Keynote App doesn't open shared version of the Keynote file

Hi Eric, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 7 août 2024 20:38
• 0 vote

1. Communauté
2. Support Forum
3. Need .exe file instead of MSI

Hi Alison,  Please take note of the prerequisites before installing Box Drive in your machine. Prerequisites: Supported OS version Universal CRT .NET Framework 4.8, or higher Box Sync is not insta...

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• Rona
• 7 août 2024 20:34
• 0 vote

1. Communauté
2. Support Forum
3. client account

Hi Brian, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 7 août 2024 19:54
• 0 vote

1. Communauté
2. Support Forum
3. Please clear my folder capacity

Hi there, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 7 août 2024 19:52
• 0 vote

1. Communauté
2. Support Forum
3. Need .exe file instead of MSI

Hi Alison,  Welcome to Box Community and glad to assist!  Are you having trouble using this  resource to install the Box application? If so, which Box application are you trying to install and what...

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• Rona
• 7 août 2024 19:50
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Merging Accounts

Hi Michelle, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 7 août 2024 18:33
• 0 vote

1. Communauté
2. Support Forum
3. Link for engagement video won’t work

Hi Robert, Welcome to Box Community and glad to assist!  Do you have a screenshot of the error? If so, can you attach it in this forum to get a closer look?  We'd love to further assist! 

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• Rona
• 7 août 2024 17:55
• 0 vote

1. Communauté
2. Support Forum
3. Create Box Support Case

Hi Joel, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 7 août 2024 17:41
• 0 vote