Rona

1. Communauté
2. Support Forum
3. Account reported as full

Hi François,  Welcome to Box Community and glad to assist!  Looks like you've used most of your free storage. Do you need help increase your free storage? If so, please use our Live Chat function a...

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• Rona
• 2 août 2024 19:30
• 0 vote

1. Communauté
2. Support Forum
3. Stuck on "Verifying Device Security"

Hi Brandon,  Welcome to Box Community and glad to assist!  Can you follow these troubleshooting steps to fix the issue? Updating your browser to the latest version Clearing your browser's cache Us...

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• Rona
• 1 août 2024 23:27
• 0 vote

1. Communauté
2. Support Forum
3. Lost Files

Hi Dafiya,  Welcome to Box Community and glad to assist!  Due to your upgrade, your contents will be inaccessible for certain period of time.  This turnover process typically takes a maximum of 24 ...

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• Rona
• 1 août 2024 22:48
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. I would like to inquire about the bandwidth limitations for the "Box Individual" and "Business" plans.

Hi there,  Welcome to Box Community and glad to assist!  Box generally measures bandwidth usage based on two primary criteria: downloads from open access shared links uploads and downloads by an i...

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• Rona
• 1 août 2024 22:28
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box file copied with 0 kb size

Hi Shahbaz,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Premier Ser...

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• Rona
• 1 août 2024 22:21
• 0 vote

1. Communauté
2. Support Forum
3. Unable to access BOX folder content

Hi Tonatiuh,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Premier Se...

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• Rona
• 1 août 2024 22:16
• 0 vote

1. Communauté
2. Support Forum
3. How can I get to login? I have set 2FA on my account, but I deleted 2FA apps on my phone.

Hi Jun,  Welcome to Box Community and glad to assist!  We suggest creating a new ticket with the affected account. If you can't log in, please use this support link to contact Product Support.  Tha...

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• Rona
• 1 août 2024 22:11
• 0 vote

1. Communauté
2. Support Forum
3. Merge or migrate

Hi Brent,  Welcome to Box Community and glad to assist!  Currently, Box does not merge/migrate free individual accounts.  Thanks for posting! 

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• Rona
• 1 août 2024 21:59
• 0 vote

1. Communauté
2. Support Forum
3. Unable to log in due to loss of authentication app

Hi there,  Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 1 août 2024 21:55
• 0 vote

1. Communauté
2. Support Forum
3. Cancel trial account

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If you have additional questions, please don't hesitate to reply in this forum....

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• Rona
• 1 août 2024 21:53
• 0 vote