Rona

1. Communauté
2. Support Forum
3. Oops! We can't seem to find the page you're looking for.

Hi Andrew,  Welcome to Box Community and glad to assist!  If you are having trouble accessing a file or folder that has been shared with you, verify that you are signed in to the same Box account t...

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• Rona
• 30 juillet 2024 22:15
• 0 vote

1. Communauté
2. Support Forum
3. getting in touch with support in free account for email change

Hi Kirsten, Welcome to Box Community and glad to assist!  To change your primary email address, you should start by adding a secondary email address. To add an email address: Log in to 'box.com' ...

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• Rona
• 30 juillet 2024 22:11
• 0 vote

1. Communauté
2. Support Forum
3. Deleting files does not change my available space

Hi John,  Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 30 juillet 2024 22:09
• 0 vote

1. Communauté
2. Support Forum
3. How can I request access to a folder/file that I don't know the owner

Hi Isil,  Welcome to Box Community and glad to assist! Note that content sharing is initiated by the file or folder owner. I’m afraid Box team won’t be able to grant access to a certain file or fol...

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• Rona
• 30 juillet 2024 22:08
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Need to transition to full enterprise account

Hi Zeke,  Welcome to Box Community and glad to assist! To upgrade your subscription, you can contact our Sales team and use our Live Chat function through box.com/pricing.   Thanks for posting!   

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• Rona
• 30 juillet 2024 22:00
• 0 vote

1. Communauté
2. Support Forum
3. Lost files in a folder, which have been either delete or I have been removed.

Hi Steffen,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Premier Ser...

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• Rona
• 30 juillet 2024 21:57
• 0 vote

1. Communauté
2. Support Forum
3. Invitation mail not delivered

Hi there,  Welcome to Box Community and glad to assist!  Currently, we’re unable to confirm if your colleague’s email address is in suppression list. To do so, please have them to open a ticket and...

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• Rona
• 30 juillet 2024 21:54
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Changing Primary Email address

Hi Steve,  Welcome to Box Community and glad to assist!  To change your primary email address, you should start by adding a secondary email address. To add an email address: Log in to 'box.com' a...

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• Rona
• 30 juillet 2024 21:48
• 0 vote

1. Communauté
2. Support Forum
3. My Account Storage used file size is miss calculating

Hi Bonchi,  Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 30 juillet 2024 21:39
• 1 vote

1. Communauté
2. Support Forum
3. Free storage does not show up | Error - Unable to upload files Storage limit exceeded

Hi Nilesh,  Welcome to Box Community and glad to assist!  You must be uploading files on a collaborated folder. Please note that the folder’s ability to store new files varies according to its owne...

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• Rona
• 30 juillet 2024 21:37
• 0 vote