Rona

1. Communauté
2. Support Forum
3. No option to change my default email address (login email address)

Hi David,  Welcome to Box Community and glad to assist!  To add an email address, please try this instructions: Log in to box.com and navigate to Account Settings> Login and Email Addresses.  Cli...

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• Rona
• 24 juillet 2024 20:16
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. File.download_to hangs

Hi there,  Welcome to Box Community and glad to assist! To help address your error, please take it to our Developer team by posting it to forum.box.com.  Thanks for posting!

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• Rona
• 24 juillet 2024 20:02
• 0 vote

1. Communauté
2. Support Forum
3. Log In Issue

Hi Emily,  Welcome to Box Community and glad to assist!  Looks like the Multi-Factor Authentication isn't enabled in this account. By any chance, do you have an alternate Box account with the MFA i...

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• Rona
• 24 juillet 2024 19:53
• 0 vote

1. Communauté
2. Support Forum
3. HTTP headers changed

Hi Pete, Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 24 juillet 2024 19:36
• 0 vote

1. Communauté
2. Support Forum
3. Admin account transfer

Hi Vikram,  Welcome to Box Community and glad to assist!  It shows that you're currently subscribed on an individual Box account. And in order to get a closer look, please have one of their existin...

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• Rona
• 24 juillet 2024 19:34
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Company name change to be reflected in official doccummentation

Hi Ryan,  Welcome to Box Community and glad to assist!  Are you looking for a way to change your Company profile, such as your company name on your Box account? If so, this feature is currently off...

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• Rona
• 24 juillet 2024 16:56
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. LOST FILES

Hi Grace,  Welcome to Box Community and glad to assist!  I understand that you're looking for a way to take ownership of the folder owned by a different user. Note that only the owner who can initi...

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• Rona
• 24 juillet 2024 15:54
• 0 vote

1. Communauté
2. Support Forum
3. What should I do?

Hi there,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the l...

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• Rona
• 24 juillet 2024 15:48
• 0 vote

1. Communauté
2. Support Forum
3. Our customer cannot log in because they haven’t received the two-factor authentication code for Box. (second time)

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• 23 juillet 2024 20:29
• 0 vote

1. Communauté
2. Support Forum
3. Cannot Verify Email to submit case request

Hi Jeff,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• 23 juillet 2024 20:16
• 0 vote