Rona

1. Communauté
2. Support Forum
3. Missing Folder

Hi Glenn,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 22 juillet 2024 22:15
• 0 vote

1. Communauté
2. Support Forum
3. Long time down-loading files

Hi Cristina,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  T...

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• Rona
• 22 juillet 2024 22:12
• 0 vote

1. Communauté
2. Support Forum
3. why all my files dissappeared when i upgraded my account to business

Hi there, Welcome to Box Community and glad to assist! Due to your upgrade, your contents will be inaccessible indefinitely.  This turnover process typically takes a maximum of 24 hours. If it exce...

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• Rona
• 22 juillet 2024 22:05
• 0 vote

1. Communauté
2. Support Forum
3. Media Files Not Playing In Platform When Uploaded

Hi Steven,  Welcome to Box Community and glad to assist!  Video preview is available only to Business level Box accounts, and above. Free or personal users can preview video files owned by these ac...

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• Rona
• 22 juillet 2024 21:59
• 0 vote

1. Communauté
2. Support Forum
3. Recover Deleted User

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If you have additional questions, please don't hesitate to reply in this forum...

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• Rona
• 22 juillet 2024 21:54
• 0 vote

1. Communauté
2. Support Forum
3. I want to know the cause of Update shared link on file bad request

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• 22 juillet 2024 21:41
• 0 vote

1. Communauté
2. Support Forum
3. Backup code generation error and 2FA not working

Hi Andreas,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If you have additional questions, please don't hesitate to reply in this for...

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• Rona
• 22 juillet 2024 21:40
• 0 vote

1. Communauté
2. Support Forum
3. Migration of 6TB to Box

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• 22 juillet 2024 21:04
• 0 vote

1. Communauté
2. Support Forum
3. Hubs (beta) unavailable on Enterprise plan for 14 day trial

Hi Musa,  Welcome to Box Community and glad to assist! As of this writing, Box Hubs is not available on trial accounts.  Thanks for posting! 

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• Rona
• 22 juillet 2024 20:56
• 0 vote

1. Communauté
2. Support Forum
3. There was an error processing your request. We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance.

Hi Siva,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• 22 juillet 2024 20:47
• 0 vote