Rona

1. Communauté
2. Support Forum
3. Cancel Free Trial and Delete My Account

Hi Yiwen,  Welcome to Box Community and glad to assist!  It shows that you've successfully deleted your account. If you need more details regarding your cancellation, you can reach out to our Cance...

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• Rona
• 19 juillet 2024 20:32
• 0 vote

1. Communauté
2. Support Forum
3. create new ticket

Hi Prashanka,  Welcome to Box Community and glad to assist! Seems that you need assistance from Box Product Support. If so, could you provide more information regarding your query?  We'd love to fu...

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• Rona
• 19 juillet 2024 20:26
• 0 vote

1. Communauté
2. Support Forum
3. Cannot download the files

Hi Rafal, Welcome to Box Community and glad to assist! If you are encountering problems downloading files from your Box account, we recommend that you try: Updating your browser to the latest vers...

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• Rona
• 19 juillet 2024 20:23
• 0 vote

1. Communauté
2. Support Forum
3. I want you to fix the upgrade error

Hi there,  Welcome to Box Community and glad to assist!  If you need help upgrade your Box account, please contact our Sales team using box.com/pricing and use our Live Chat function.  Thanks for p...

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• Rona
• 19 juillet 2024 20:14
• 0 vote

1. Communauté
2. Support Forum
3. You don't have sufficient permission to upload this file.

Hi Burak,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 19 juillet 2024 19:58
• 0 vote

1. Communauté
2. Support Forum
3. How to create a QR Code to set up a BOX

Hi Jun,  Welcome to Box Community and glad to assist!  If a user couldn't log in due to their Multi-Factor Authentication. Please have the affected user to reach out to Box Product Support and crea...

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• Rona
• 19 juillet 2024 19:53
• 0 vote

1. Communauté
2. Support Forum
3. This shared file or folder link has been removed

Hi Natalia,  Welcome to Box Community and glad to assist!  Your shared link error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever...

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• Rona
• 19 juillet 2024 19:41
• 0 vote

1. Communauté
2. Support Forum
3. Trouble downloading old link with new password

Hi Michael, Welcome to Box Community and glad to assist!  Your shared link error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever ...

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• Rona
• 19 juillet 2024 19:39
• 0 vote

1. Communauté
2. Support Forum
3. Need to change our admin default email

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• 19 juillet 2024 19:30
• 0 vote

1. Communauté
2. Support Forum
3. Unable to access account with email address

Hi Douglas,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 19 juillet 2024 19:27
• 0 vote