Rona

1. Communauté
2. Support Forum
3. Storage full, but it isn't

Hi there,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 18 juillet 2024 20:43
• 0 vote

1. Communauté
2. Support Forum
3. Ticket Request - reset 2FA for a user (time sensitive)

Hi Francois,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  T...

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• Rona
• 18 juillet 2024 20:39
• 0 vote

1. Communauté
2. Support Forum
3. can't receive re-set password mails

Hi Naruko,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 18 juillet 2024 20:37
• 0 vote

1. Communauté
2. Support Forum
3. Technical Support and to reduce seat count

Hi Shredhar,  Welcome to Box Community and glad to assist! In order to reduce your seats, please get in touch with our dedicated team by emailing cancel@box.com.  Thanks for posting!   

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• Rona
• 18 juillet 2024 20:35
• 0 vote

1. Communauté
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Bhaskar,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 18 juillet 2024 20:30
• 0 vote

1. Communauté
2. Support Forum
3. SSO Setting Error

Hi there,  Welcome to Box Community and glad to assist! If you're having issue setting up your SSO through Admin Console. Use the Box SSO Setup Support Form and upload your metadata file to have Bo...

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• Rona
• 18 juillet 2024 20:28
• 0 vote

1. Communauté
2. Support Forum
3. I can't add a new user

Hi Demian,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 18 juillet 2024 20:07
• 0 vote

1. Communauté
2. Support Forum
3. Tim Johnes

Hi Tim,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 18 juillet 2024 20:06
• 0 vote

1. Communauté
2. Support Forum
3. delete a file

Hi Gerald,  Welcome to Box Community and glad to assist! For you to delete or rename files in the folder, you should make sure you have enough permission to do so. And it shows that the only folder...

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• Rona
• 18 juillet 2024 20:05
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. I don't know how much I'm paying each month.

Hi there, Welcome to Box Community and glad to assist! For your payment or billing queries, please contact our Billing team via billing@box.com or open a ticket here. Thanks for posting! 

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• Rona
• 17 juillet 2024 22:14
• 0 vote