Rona

1. Communauté
2. Support Forum
3. RECOVER FILES

Hi there,  Welcome to Box Community and glad to assist! Note that once a file or folder has been deleted from trash, we are unable to support file recovery for our Free Individual plan.  Thanks for...

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• Rona
• 17 juillet 2024 22:12
• 0 vote

1. Communauté
2. Support Forum
3. Colleague changed mobile number and can not access 2FA to login

Hi Yuta,  Welcome to Box Community and glad to assist! In order to address the user's 2FA  issue, please have the affected user to contact Box Product Support and create a ticket.  We'd love to fur...

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• Rona
• 17 juillet 2024 22:08
• 0 vote

1. Communauté
2. Support Forum
3. Signature Issue

Hi Bridgett,  Welcome to Box Community and glad to assist! As for your sign request, please note that for individual accounts you can only send a total of five (5) documents per month.  To know mor...

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• Rona
• 17 juillet 2024 22:03
• 0 vote

1. Communauté
2. Support Forum
3. Can no longer open files in web browser Box in desktop app

Hi Emily,  Welcome to Box Community and glad to assist! While we continue to investigate, let me ask the following questions,  Are you accessing the file through the Box website or via your local ...

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• Rona
• 17 juillet 2024 21:55
• 0 vote

1. Communauté
2. Support Forum
3. SEC 17a-4 requirements/WORM Compliance Letter

Hi Amy,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 17 juillet 2024 21:51
• 0 vote

1. Communauté
2. Support Forum
3. Folder accidentally moved into another folder

Hi Cynthia,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 17 juillet 2024 20:51
• 0 vote

1. Communauté
2. Support Forum
3. box drive installation error.

Hi there,  Welcome to Box Community and glad to assist! While we continue to investigate, we'd like to confirm your current Box version and your Operating System.  Also, do you have a screenshot of...

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• Rona
• 17 juillet 2024 20:42
• 0 vote

1. Communauté
2. Support Forum
3. After upgrading, most of my files were lost

Hi there, Welcome to Box Community and glad to assist! Due to your Box upgrade your Box contents will be inaccessible indefinitely. This turnover process typically takes a maximum of 24 hours. If i...

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• Rona
• 17 juillet 2024 20:39
• 0 vote

1. Communauté
2. Support Forum
3. Need to share files with external collaborators as a User

Hi Kristi,  Welcome to Box Community and glad to assist! Note that pending invitations are requests for collaboration, or other actions, that you (or your collaborators) have not yet accepted...

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• Rona
• 17 juillet 2024 20:34
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Track Formatting Changes - how to remove from Box view, and turn off permanently?

Hi Ashley,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If you have additional questions, please don't hesitate to reply in this foru...

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• Rona
• 17 juillet 2024 19:41
• 0 vote