Rona

1. Communauté
2. Support Forum
3. Box app doesn´t open

Hi João,  Welcome to Box Community and glad to assist! While we investigate, we'd appreciate if you could confirm your Operating System and your current Box version.  We'd love to further assist!

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• Rona
• 16 juillet 2024 19:12
• 0 vote

1. Communauté
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi there, Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 16 juillet 2024 19:10
• 0 vote

1. Communauté
2. Support Forum
3. File cannot be found

Hi Kenisha,  Welcome to Box Community and glad to assist! Looks like the Box account you're accessing does not have access to this folder.  To rectify this, please follow the steps below: Confirm...

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• Rona
• 16 juillet 2024 19:09
• 0 vote

1. Communauté
2. Support Forum
3. 2 Factor authentication.

Hi Samantha,  Welcome to Box Community and glad to assist! Upon checking your Box account, you have not enabled your Multi-Factor Authentication.  Just so we're clear, are you having trouble settin...

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• Rona
• 16 juillet 2024 19:05
• 0 vote

1. Communauté
2. Support Forum
3. Email Activation

Hi Ryan,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If you have additional questions, please don't hesitate to reply in this forum....

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• Rona
• 16 juillet 2024 19:01
• 0 vote

1. Communauté
2. Support Forum
3. Trouble Adding a User

Hi Susan, Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 16 juillet 2024 18:56
• 0 vote

1. Communauté
2. Support Forum
3. I am not able to add a user because "Email already used in a Box account but not associated with an enterprise." The other box account was erroneously opened and then deleted.

Hi there,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 16 juillet 2024 17:38
• 0 vote

1. Communauté
2. Support Forum
3. Sync Issue

Hi John,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 16 juillet 2024 17:36
• 0 vote

1. Communauté
2. Support Forum
3. Recover permanently deleted folders

Hi Rana,  Welcome to Box Community and glad to assist! Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual pl...

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• Rona
• 16 juillet 2024 14:33
• 0 vote

1. Communauté
2. Support Forum
3. Running into an error transferring ownership of Folder

Hi there,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 16 juillet 2024 14:27
• 0 vote