Rona

1. Communauté
2. Support Forum
3. Live collaboration with an external user

Hi Sara,  Welcome to Box Community and glad to assist! As of this writing, the Microsoft Office Coauthoring is not available for personal free users.  Thanks for posting! 

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• Rona
• 12 juillet 2024 20:05
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Moving file from recent to a folder

Hi Rachel,  Welcome to Box Community and glad to assist! When trying to move a file, please make sure that you have Editor access and above.  There are a few ways you can move or copy a file or fol...

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• Rona
• 12 juillet 2024 19:45
• 0 vote

1. Communauté
2. Support Forum
3. Your starter account is in overage.

Hi there,  Welcome to Box Community and glad to assist! To get a closer look, please attach a screenshot of your error in the forum.  We'd love to further assist!

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• Rona
• 12 juillet 2024 19:40
• 0 vote

1. Communauté
2. Support Forum
3. Cannot upgrade

Hi there,  Welcome to Box Community and glad to assist! If you're having trouble with your payment. You can reach out to our Sales team and use our Live Chat function at box.com/pricing.  Thanks fo...

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• Rona
• 12 juillet 2024 19:30
• 0 vote

1. Communauté
2. Support Forum
3. Fails to update

Hi Eddie,  Welcome to Box Community and glad to assist!  To fix this prompt, please follow the instructions below to uninstall Box Drive Windows: IMPORTANTAny content in your Box Drive desktop loc...

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• Rona
• 12 juillet 2024 19:28
• 0 vote

1. Communauté
2. Support Forum
3. Password Reset

Hi Patrick,  Welcome to Box Community and glad to assist! To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated wi...

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• Rona
• 12 juillet 2024 19:21
• 0 vote

1. Communauté
2. Support Forum
3. No response on my inability to run a credit card to upgrade

Hi Ari,  Welcome to Box Community and glad to assist! If you're having trouble with your payment. You can reach out to our Sales team and use our Live Chat function at box.com/pricing.  Thanks for ...

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• Rona
• 12 juillet 2024 17:01
• 0 vote

1. Communauté
2. Support Forum
3. Ticket Submission: Box unable to process my upgrade payment

Hi Ari,  Welcome to Box Community and glad to assist! If you're having trouble with your payment. You can reach out to our Sales team and use our Live Chat function at box.com/pricing.  Thanks for ...

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• Rona
• 12 juillet 2024 17:00
• 0 vote

1. Communauté
2. Support Forum
3. New employee not receiving welcome email

Hi Meghan,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 12 juillet 2024 16:55
• 0 vote

1. Communauté
2. Support Forum
3. used space is in accurate

Hi Jaume,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 12 juillet 2024 16:54
• 0 vote