Rona

1. Communauté
2. Support Forum
3. Who are these managed users?

Hi Ben,  Welcome to Box Community and glad to assist! Note that your current Box subscription does not support unlimited collaboration. Which means that you’re being charged for each collaborations...

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• Rona
• 10 juillet 2024 20:51
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Co-admin can't run reports

Hi Michael,  Welcome to Box Community and glad to assist! Please reach out to your Primary Admin and check if your Co-Admin has access to run reports.  Co-admins are allowed only the specific admin...

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• Rona
• 10 juillet 2024 20:35
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Extened Collaborator time

Hi Stephanie,  Welcome to Box Community and glad to assist! Folder owners have the ability to extend the auto-expiration date for a collaborator. To extend a collaborator's auto-expiration dat...

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• Rona
• 10 juillet 2024 20:20
• 0 vote

1. Communauté
2. Support Forum
3. Account Locked

Hi Sandra,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 10 juillet 2024 20:16
• 0 vote

1. Communauté
2. Support Forum
3. Access to Box folder

Hi Alice,  Welcome to Box Community and glad to assist! Please reach out to the owner to access the shared folder.  Thanks for posting! 

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• Rona
• 10 juillet 2024 20:01
• 0 vote

1. Communauté
2. Support Forum
3. Retention policy for trash

Hi Katie,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• 10 juillet 2024 19:59
• 0 vote

1. Communauté
2. Support Forum
3. Unable to open a Box drive file that is synced to windows 10 desktop

Hi Hari,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 10 juillet 2024 19:42
• 0 vote

1. Communauté
2. Support Forum
3. I cannot access my account

Hi Darya,  Welcome to Box Community and glad to assist! If you can’t log in and your email is already inaccessible or deleted, we are unfortunately unable to provide further assistance in retrievin...

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• Rona
• 10 juillet 2024 19:39
• 0 vote

1. Communauté
2. Support Forum
3. Access failed

Hi Kevin,  Welcome to Box Community and glad to assist! To get a closer look, please attach a screenshot of this error in this forum.  We'd love to further assist! 

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• Rona
• 10 juillet 2024 19:32
• 0 vote

1. Communauté
2. Support Forum
3. Unable to add user with existing account to an organization with SSO

Hi Aaron,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 10 juillet 2024 19:25
• 0 vote