Rona

1. Communauté
2. Support Forum
3. Collaborator not receiving invite emails when I add them or when I invite from folder.

Hi there,  Welcome to Box Community and glad to assist! If you're not receiving notifications email, please follow these troubleshooting steps:  Check your Spam/Junk email folder. Sometimes, certa...

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• Rona
• 9 juillet 2024 19:13
• 0 vote

1. Communauté
2. Support Forum
3. Adding a user

Hi Shea,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 9 juillet 2024 19:10
• 0 vote

1. Communauté
2. Support Forum
3. Increase Storage

Hi Benjamin,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  T...

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• Rona
• 9 juillet 2024 19:08
• 0 vote

1. Communauté
2. Support Forum
3. Employee has left

Hi Myra,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Premier Servic...

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• Rona
• 9 juillet 2024 19:06
• 0 vote

1. Communauté
2. Support Forum
3. Issue with being over charged

Hi Wardelia,  Welcome to Box Community and glad to assist! To address your payment query, please reach out to our Billing team via email: billing@box.com or open a new ticket.  Thanks for posting!   

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• Rona
• 9 juillet 2024 19:03
• 0 vote

1. Communauté
2. Support Forum
3. cant reset password and no email -please call me

Hi Christina, Welcome to Box Community and glad to assist!  I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list. Please check your ...

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• Rona
• 9 juillet 2024 15:28
• 0 vote

1. Communauté
2. Support Forum
3. I Transferred a folder with success but the new folder location is empty and now I can't find any of the documents.

Hi Jonathan,  Welcome to Box Community and glad to assist!  How did you transferred the folder? To get a closer look, would you mind sharing your workflow?  We'd love to further assist!

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• Rona
• 9 juillet 2024 15:21
• 0 vote

1. Communauté
2. Support Forum
3. Upgraded to Box Business and everything disappeared

Hi there, Welcome to Box Community and glad to assist! Due to your latest Box upgrade and while transitioning your Box contents will be inaccessible indefinitely. This turnover process typically ta...

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• Rona
• 9 juillet 2024 15:14
• 0 vote

1. Communauté
2. Support Forum
3. Invite

Hi Sarah,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• 8 juillet 2024 23:26
• 0 vote

1. Communauté
2. Support Forum
3. Usage at 8.3 GB

Hi there,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 8 juillet 2024 23:24
• 0 vote