Rona

1. Communauté
2. Support Forum
3. Unable to add a new payment card

Hi there,  Welcome to Box Community and glad to assist!  For any billing queries such as changing your payment details, kindly reach out to our Billing team through billing@box.com or create a new ...

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• Rona
• 5 juillet 2024 21:26
• 0 vote

1. Communauté
2. Support Forum
3. FTP directory listing not updated with new files

Hi there,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 5 juillet 2024 21:15
• 0 vote

1. Communauté
2. Support Forum
3. Ran out of space. Incorrect space calculation

Hi Alexey,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• 5 juillet 2024 21:09
• 0 vote

1. Communauté
2. Support Forum
3. Deleted all files but still it shows 8GB of 10 GB used

Hi there,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 5 juillet 2024 21:08
• 0 vote

1. Communauté
2. Support Forum
3. collaboration field expires_at set to null

Hi Balazs,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Premier Serv...

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• Rona
• 5 juillet 2024 21:05
• 0 vote

1. Communauté
2. Support Forum
3. External to Managed User - Files disappeared

Hi Emma,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 5 juillet 2024 19:57
• 0 vote

1. Communauté
2. Support Forum
3. delete all the files in my box, clean the trash, still showing 4.6G used.

Hi there,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 5 juillet 2024 19:55
• 0 vote

1. Communauté
2. Support Forum
3. Lost Files

Hi James,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 5 juillet 2024 19:54
• 0 vote

1. Communauté
2. Support Forum
3. Not receive the otp code

Hi there,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 5 juillet 2024 16:44
• 0 vote

1. Communauté
2. Support Forum
3. File disappeared after external user becomes managed user?

Hi Thomas,  Welcome to Box Community!  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 4 juillet 2024 22:32
• 0 vote