Rona

1. Communauté
2. Support Forum
3. How to get the file path

Hi Rejesh, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• 13 février 2024 21:55
• 0 vote

1. Communauté
2. Support Forum
3. Box sync not working, unable to preview and download any file.

Hi Rabinrayan, Welcome to Box Community and glad to assist!  You will have to contact your internal helpdesk team in order to get in touch with Premier Services. We'd love to further assist! 

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• Rona
• 13 février 2024 21:49
• 0 vote

1. Communauté
2. Support Forum
3. I need an API Account. I have a Basic Plan today.

Hi Matt, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• 13 février 2024 21:43
• 0 vote

1. Communauté
2. Support Forum
3. Recover a directory that disappeared

Hi Robert, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• 13 février 2024 21:40
• 0 vote

1. Communauté
2. Support Forum
3. Domain and Email Change

Hi Cathy, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• 13 février 2024 21:39
• 0 vote

1. Communauté
2. Support Forum
3. Free Space Availability

Hi Mark,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• 13 février 2024 21:29
• 0 vote

1. Communauté
2. Support Forum
3. Box Sign - Automate Custom Suffix

Hi Rissa, Welcome to Box Community and glad to assist!  You will have to contact your internal helpdesk team in order to get in touch with Premier Services. We'd love to further assist! 

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• Rona
• 13 février 2024 21:26
• 0 vote

1. Communauté
2. Support Forum
3. unable to login, stuck in loop

Hi Woody,  Welcome to Box Community and glad to assist!  To resolve your log in issue, please try to manually reset your Box Drive.   To manually reset Box Drive on a Mac (File Provider Extension m...

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• Rona
• 13 février 2024 21:24
• 0 vote

1. Communauté
2. Support Forum
3. How can I get a new QR code to set up the authenticator app for my Box account?

Hi Lance,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• 13 février 2024 19:31
• 0 vote

1. Communauté
2. Support Forum
3. unable 2-Step Verification, new phone

Hi Igo,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• 13 février 2024 19:29
• 0 vote