Rona

1. Communauté
2. Support Forum
3. Unable to sign into business account

Hi Greg,  Welcome to Box Community and glad to assist!  Can you share in this forum the action that you did that resulted this error? It would also be helpful if you could attach a screenshot of yo...

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• Rona
• 8 février 2024 19:46
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• 0 vote

1. Communauté
2. Support Forum
3. Files won't open in Box but will in Box sync, even though I've received messages to delete Box sync, I don't dare. Help!

Hi Jean,  Welcome to Box Community and glad to assist!  We strongly recommend switching to Box Drive.  We firmly suggest for this change in your environment as Box Drive is the current Box desktop ...

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• Rona
• 8 février 2024 19:37
• 0 vote

1. Communauté
2. Support Forum
3. Signing in with Company

Hi Mary,  Welcome to Box Community and glad to assist!  Are you having trouble accessing Habbas, Nasseri and Associates' Box contents? If so, can you tell us more regarding this for more context? I...

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• Rona
• 8 février 2024 19:32
• 0 vote

1. Communauté
2. Support Forum
3. Move a folder hierarchy and keep version history

Hi Jack, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• 8 février 2024 19:24
• 0 vote

1. Communauté
2. Support Forum
3. licenses required for admins

Hi Eric,  Welcome to Box Community and glad to assist!  Box Admins are Box users with Administrative permissions to modify and manage user's  account. With that, you should acquire a license/seat f...

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• Rona
• 8 février 2024 19:16
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Unable to open kmz/kml filed

Hi Mahmoud,  Welcome to Box Community and glad to assist!  Currently, the file types you've mentioned are not supported in Box Content Preview. We're sorry for the limitation.  Thanks for posting! 

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• Rona
• 8 février 2024 14:39
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Editing documents with multiple users

Hi Shannon,  Welcome to Box Community and glad to assist!  If you haven't already we suggest Box for Google Workspace as this integration allows real-time editing with multiple collaborators and au...

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• Rona
• 8 février 2024 14:29
• 0 vote

1. Communauté
2. Support Forum
3. Box Search API with only NOT operators always return Bad request

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• 8 février 2024 14:18
• 0 vote

1. Communauté
2. Support Forum
3. Password help

Hi Jessenia,  Welcome to Box Community and glad to assist!  Could you proceed and reset your password? To do so, please follow the steps below.  Visit https://app.box.com/reset and enter the email...

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• Rona
• 7 février 2024 23:25
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. How to set view only permission when accessing Box folder from Salesforce

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• 7 février 2024 22:46
• 0 vote