Rona

1. Communauté
2. Support Forum
3. transferring owner status to another co-owner

Hi Lucy, Welcome to Box Community and glad to assist! As an owner, you can transfer folder ownership to a collaborator at any time. Simply follow the instructions:  Locate the appropriate folder. ...

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• Rona
• 5 février 2024 22:27
• 0 vote

1. Communauté
2. Support Forum
3. I can't see my files after upgrading my plan.

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have additional questions.  We'd love to f...

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• Rona
• 5 février 2024 21:33
• 0 vote

1. Communauté
2. Support Forum
3. Where can I talk to a human

Hi Angelica,  Welcome to Box Community and glad to assist!  Seems that you have some clarifications regarding the plan that you signed up for. And for better assistance, kindly get in touch with ou...

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• Rona
• 5 février 2024 21:31
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. necesito devolucion

Hi Virgilio,  Welcome to Box Community and glad to assist!  Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• 5 février 2024 21:22
• 0 vote

1. Communauté
2. Support Forum
3. Storege fully and small files

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• 5 février 2024 20:43
• 0 vote

1. Communauté
2. Support Forum
3. Ready Sign link

Hi Debra,  Welcome to Box Community and glad to assist!  Currently you're on Business Plan and to confirm your Box upgrade to utilize the "Ready-Sign Link feature." You may contact our Billing team...

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• Rona
• 5 février 2024 20:29
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Joe, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• 5 février 2024 20:16
• 0 vote

1. Communauté
2. Support Forum
3. Collaborators unable to accept invitations

Hi there,  Welcome to Box Community and happy to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the ...

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• Rona
• 5 février 2024 20:14
• 0 vote

1. Communauté
2. Support Forum
3. How do i make a ticket for support

Hi there,  Welcome to Box Community and happy to assist!  I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Meanwhile, please click this link  wh...

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• Rona
• 5 février 2024 20:05
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Authenticator App Set-up

Hi Noreen,  Welcome to Box Community and glad to help!  Before you set up your Multi-Factor Authentication, please make sure that you've accomplished the following.  Please ensure your web browser...

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• Rona
• 5 février 2024 20:01
• Modifié
• 0 vote