Rona

1. Communauté
2. Support Forum
3. Strong PW

Hi Brenda,  Welcome to Box Community and glad to assist!  Could you update your password using this link?  Hope it works!   

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• Rona
• 23 janvier 2024 23:26
• 0 vote

1. Communauté
2. Support Forum
3. Storage used inaccuracy - please run script

Hi Issei, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• 23 janvier 2024 23:24
• 0 vote

1. Communauté
2. Support Forum
3. Image of Folder Struture?

Hi Michael,  Welcome to Box Community and glad to help! Box could not generate an image for your folder structure. Instead, you can contact your Box Administrator to get a CSV file of your  folder ...

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• Rona
• 23 janvier 2024 23:22
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Trouble upgrading

Hi Vern,  Welcome to Box Community and glad to assist!  You can chat with a member of our Sales team to assist with your Box upgrade.  Thanks for posting!   

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• Rona
• 23 janvier 2024 22:54
• 0 vote

1. Communauté
2. Support Forum
3. Temporarily Demote and Admin to a Member

Hi Robert,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• 23 janvier 2024 22:46
• 0 vote

1. Communauté
2. Support Forum
3. No support - best tools to migrate off Box?

Hi Jim, Welcome to Box Community and glad to assist!  To address your migration query let me create a new case and a member of our team will be in touch, please keep an eye out. Meanwhile, going fo...

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• Rona
• 23 janvier 2024 22:43
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Error Message "Unable to upload files"

Hi Caitlyn,  Welcome to Box Community and glad to assist!  If you are having trouble uploading files or folders, please try the following troubleshooting steps in this article.  Hope it helps! 

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• Rona
• 23 janvier 2024 22:38
• 0 vote

1. Communauté
2. Support Forum
3. Not letting me download or save files

Hi Rudie,  Welcome to Box Community and glad to assist!  Are you experiencing the same error in box.com? Also, can you confirm the Box Application that gives you this error?  We'd love to further a...

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• Rona
• 23 janvier 2024 22:35
• 0 vote

1. Communauté
2. Support Forum
3. External collaborator can not reset their MFA

Hi Zohar,  Welcome to Box Community and glad to assist!  We encouage the affected user to contact our Community forum or create a ticket in order for Product Support to address the user's MFA issue...

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• Rona
• 23 janvier 2024 22:27
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Not enough space on Box - Should Have Unlimited

Hi Kelley, Welcome to Box Community and glad to assist!  To address your storage issue let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 23 janvier 2024 22:19
• 0 vote