Rona

1. Communauté
2. Support Forum
3. Impossible to contact Support on a PAID business account

Hi Teresa,  Welcome to Box Community and glad to help! Seems that you're already working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• 7 décembre 2023 19:35
• 0 vote

1. Communauté
2. Support Forum
3. run the scipt please

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• 7 décembre 2023 15:07
• 0 vote

1. Communauté
2. Support Forum
3. Can´t sign in becuse my old phone crashed and can´t use authenticator

Hi Bruno, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 7 décembre 2023 15:06
• 0 vote

1. Communauté
2. Support Forum
3. Storage Used Incorrect - Please run the script

Hi Erick, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• 7 décembre 2023 15:04
• 0 vote

1. Communauté
2. Support Forum
3. Lost Authenticator App - cant login to box

Hi Ken,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 7 décembre 2023 15:02
• 0 vote

1. Communauté
2. Support Forum
3. add new email domain NICS BOX

Hi Donna,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 7 décembre 2023 14:17
• 0 vote

1. Communauté
2. Support Forum
3. know authorized contact

Hi Narendar,  Welcome to Box Community and glad to help!  Yes, it's true that  hmccoy@box.com is indeed a member of our team. Let us know if you have questions.  Thanks for posting!    

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• Rona
• 6 décembre 2023 23:45
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Material access

Hi Ephrahim,  Welcome to Box Community and glad to help! You don't seem to have shared files/folders in your Box account. Can you reach out to the owner and request for re-invite?  Thanks for posting!

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• Rona
• 6 décembre 2023 23:41
• 0 vote

1. Communauté
2. Support Forum
3. I don't have any files and it appears that I have 21GB occupied. How to solve it?

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• 6 décembre 2023 23:35
• 0 vote

1. Communauté
2. Support Forum
3. about "confirmation e-mail"

Hi there,  Welcome to Box Community and glad to help!  Upon checking in the back end your email address is confirmed. However, if you prefer to generate a new link for the completion of your accoun...

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• Rona
• 6 décembre 2023 23:33
• Modifié
• 0 vote