Rona

1. Communauté
2. Support Forum
3. reclaim storage space

Hi Ara,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• 1 décembre 2023 00:29
• 0 vote

1. Communauté
2. Support Forum
3. Don’t have access to 2FA Authenticator app and cannot login

Hi Michael,  Welcome to Box Community and glad to help!  Can you submit a ticket for the affected account? Here's the link.  We'd love to further assist!

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• Rona
• 1 décembre 2023 00:27
• 0 vote

1. Communauté
2. Support Forum
3. no @ mentions for Office comments

Hi Dana,  Welcome to Box Community and glad to help!  Thanks for your feedback regarding this feature and I'm afraid this is a current limitation in Box for Office. For any product feature request ...

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• Rona
• 30 novembre 2023 23:30
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Missing Medline Folder

Hi Diana,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 30 novembre 2023 23:04
• 0 vote

1. Communauté
2. Support Forum
3. missing Folder & files

Hi Derrick,  Welcome to Box Community and glad to help!  Looks like you've already worked with a member of our team. If you have additional questions, please let us know.  Thanks for posting! 

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• Rona
• 30 novembre 2023 23:01
• 0 vote

1. Communauté
2. Support Forum
3. 200 TByte Cloud Storage Solution - Experience with Box.com

Hi Rene,  Welcome to Box Community and glad to help!  It shows that you've been working with a member of our team through email. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• 30 novembre 2023 22:52
• 0 vote

1. Communauté
2. Support Forum
3. Box reset is not working

Hi Deanna,  Welcome to Box Community and glad to help! Please reach out to your internal helpdesk team to contact Premier Services. Thanks for posting! 

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• Rona
• 30 novembre 2023 22:49
• 0 vote

1. Communauté
2. Support Forum
3. Need help setting up access on a new computer

Hi Pam,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 30 novembre 2023 22:44
• 0 vote

1. Communauté
2. Support Forum
3. Wrong Storage Used

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• 30 novembre 2023 22:27
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Username Change

Hi Jennifer,  Welcome to Box Community and glad to help! It shows that you've been working with a member of our team through email. Please keep an eye out and we'll stay in touch.  Thanks for posti...

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• Rona
• 30 novembre 2023 21:47
• 0 vote