Rona

1. Communauté
2. Support Forum
3. Recovery of deleted files from box folder

Hi Tahir,  Welcome to Box Community and glad to help! Looks like your colleague have submitted a ticket regarding your deleted files. And a member of our team is currently working on the ticket. Pl...

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• Rona
• 14 novembre 2023 20:33
• 0 vote

1. Communauté
2. Support Forum
3. Files Gone

Hi Huascar,  Welcome to Box Community and glad to help! Note that during your Box upgrade, your contents will be inaccessible for a short period of time as your account is being transitioned. If i...

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• Rona
• 14 novembre 2023 20:26
• 0 vote

1. Communauté
2. Support Forum
3. Expiration Date

Hi Colette,  Welcome to Box Community and glad to help!  By any chance, are you referring to the shared link's expiration date? If yes, here's the steps.  To set an expiration date on a shared link...

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• Rona
• 14 novembre 2023 20:24
• 0 vote

1. Communauté
2. Support Forum
3. Can't delete files from sync queue

Hi Heiko, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• 14 novembre 2023 19:50
• 0 vote

1. Communauté
2. Support Forum
3. DISABLE RECENT FILES

Hi Peter, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• 14 novembre 2023 19:48
• 0 vote

1. Communauté
2. Support Forum
3. two factor not working?

Hi there, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• 14 novembre 2023 19:45
• 0 vote

1. Communauté
2. Support Forum
3. Storage shows it's full, but it isn't

Hi Nathan, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• 14 novembre 2023 19:44
• 0 vote

1. Communauté
2. Support Forum
3. Help!

Hi Lisa,  Welcome to Box Community and glad to help!  It doesn't show that you own any file/folder in your Box account. You may be looking for your shared folder and please reach out to the owner. ...

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• Rona
• 14 novembre 2023 14:21
• 0 vote

1. Communauté
2. Support Forum
3. Files Lost after upgrade

Hi Manuel,  Welcome to Box Community and glad to help! Note that during your Box upgrade, your contents will be inaccessible for a short period of time as your account is being transitioned. If it ...

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• Rona
• 13 novembre 2023 22:51
• 0 vote

1. Communauté
2. Support Forum
3. Unable to view shared files & upgrade plan.

Hi Panah,  Welcome to Box Community and glad to help!  Did you receive a collaboration invite for the shared file or it was sent via shared link? If it's the latter, note that you're supposed to ac...

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• Rona
• 13 novembre 2023 22:38
• Modifié
• 0 vote