Rona

1. Communauté
2. Support Forum
3. Can you recalculate my storage space?

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• 7 novembre 2023 20:55
• 0 vote

1. Communauté
2. Support Forum
3. Storage shows it's full, but it isn't

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• 7 novembre 2023 20:34
• 0 vote

1. Communauté
2. Support Forum
3. How do I download my training certificate?

Hi Sue,  Welcome to Box Community and glad to help!  You'll receive an email once you pass the training. Can you check your inbox? If not, you may also visit your spam/junk folder.  Hope it works! 

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• Rona
• 7 novembre 2023 20:31
• 0 vote

1. Communauté
2. Support Forum
3. BOX credientials expired

Hi Shailendra,  Welcome to Box Community and glad to assist!  There seems to be an existing case made for your Enterprise to address this error. Our team will stay in touch and please keep an eye o...

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• Rona
• 7 novembre 2023 20:22
• 0 vote

1. Communauté
2. Support Forum
3. Box Notifications when document(s) added

Hi Pamela,  Welcome to Box Community and glad to help!  As of this message, Box only sends the uploading user an email to confirm whether their upload completed successfully or failed using the Ema...

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• Rona
• 7 novembre 2023 20:17
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box Connection Failure

Hi there, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to cont...

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• Rona
• 7 novembre 2023 20:08
• 0 vote

1. Communauté
2. Support Forum
3. User Being Asked for 2FA But Enterprise Does Not Have It Set UP

Hi Elliot, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• 7 novembre 2023 20:07
• 0 vote

1. Communauté
2. Support Forum
3. Can't complete the login 2-factor authentication

Hi Diogo, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• 7 novembre 2023 20:06
• 0 vote

1. Communauté
2. Support Forum
3. incorrect file count

Hi Ara, Welcome to Box Community and glad to help!Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you exp...

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• Rona
• 7 novembre 2023 19:30
• 0 vote

1. Communauté
2. Support Forum
3. Phone # Changed, Can't 2FA

Hi Natasha,  Welcome to Box Community and glad to assist!  I have created a new case and a member of our team will be in touch. Please keep an eye out.  Thanks for posting! 

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• Rona
• 7 novembre 2023 19:29
• 0 vote