Rona

1. Communauté
2. Support Forum
3. Files Deleted in Windows File Explorer

Hi Emily,  Welcome to Box Community and glad to assist!  Please log out and log in from Box Drive:  Navigate to the search menu by going to the system tray and clicking the Box icon. Alternativel...

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• Rona
• 20 février 2025 19:38
• 0 vote

1. Communauté
2. Support Forum
3. Sign In Issues

Hi Rodney, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 20 février 2025 19:31
• 0 vote

1. Communauté
2. Support Forum
3. MFA reset

Hi Minoru,  Welcome to Box Community and glad to assist!  To help reset your MFA, please contact Box Support and open a new ticket using the affected Box email.  We'd love to further assist! 

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• Rona
• 19 février 2025 22:38
• 0 vote

1. Communauté
2. Support Forum
3. Folders and files deleted

Hi Tim,  Welcome to Box Community and glad to assist!  Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual pl...

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• Rona
• 19 février 2025 22:27
• 0 vote

1. Communauté
2. Support Forum
3. 2FA Reset

Hi Drew,  Welcome to Box Community and glad to assist!  The user should contact Box Support directly in order to address his/her 2FA issue.  Thanks for posting! 

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• Rona
• 19 février 2025 22:00
• 0 vote

1. Communauté
2. Support Forum
3. need assistance with the box acount

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 19 février 2025 21:21
• 0 vote

1. Communauté
2. Support Forum
3. Changing my email

Hi there,  Welcome to Box Community and glad to assist!  Here's the complete instructions to update your primary email address.  You can start by adding a secondary email:  Log in to box.com and n...

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• Rona
• 19 février 2025 21:12
• 0 vote

1. Communauté
2. Support Forum
3. Inquiry About Box Plan for Salesforce Integration

Hi Taniura,  Welcome to Box Community and glad to assist!  To answer your question(s), you can reach out to our Sales team via box.com/pricing.  Thanks for posting!  

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• Rona
• 19 février 2025 20:46
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Reactivating account - error message

Hi Jonathan, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 19 février 2025 20:25
• 0 vote

1. Communauté
2. Support Forum
3. Copying 10TB of data to Box

Hi Doug,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• 19 février 2025 19:54
• 0 vote