Rona

1. Communauté
2. Support Forum
3. Box Drive very laggy, crashes Windows Explorer sometimes. Uninstalling/reinstalling doesn't' help.

Hi Tyler, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• 7 septembre 2023 19:16
• 0 vote

1. Communauté
2. Support Forum
3. synchronization

Hi JF,  Welcome to Box Community and glad to help!  As we proceed, can we start by confirming your Operating System and your current Box version?  We'd love to further asisst! 

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• Rona
• 7 septembre 2023 15:21
• 0 vote

1. Communauté
2. Support Forum
3. incorrect used space

Hi Leandro, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• 7 septembre 2023 15:19
• 0 vote

1. Communauté
2. Support Forum
3. Deleted all files but it still shows 45.8 GB of 50.0 GB used

Hi Paul,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you hap...

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• Rona
• 7 septembre 2023 15:14
• 0 vote

1. Communauté
2. Support Forum
3. 2 Step Verification Concern

Hi Clifford, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• 7 septembre 2023 15:12
• 0 vote

1. Communauté
2. Support Forum
3. need help with data

Hi Anita,  Welcome to Box Community and glad to help!  Is there anything specific about your Box data that I can help you with? Let us know in this forum how we could better assist and please reply...

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• Rona
• 7 septembre 2023 15:09
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Invitee not receiving invite in email

Hi Harsh,  Welcome to Box Community and glad to help!  I've investigated our email server logs and it looks like the address was placed on our email suppression list. This typically happens when a ...

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• Rona
• 6 septembre 2023 23:50
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Need to change email address for an individual account

Hi Fiona,  Welcome to Box Community and glad to help!  Please change your primary email address using the steps below.  To add an email address: Click Link Personal Email. Enter a valid email add...

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• Rona
• 6 septembre 2023 23:45
• 0 vote

1. Communauté
2. Support Forum
3. Invitation error

Hi Joaquin,  Welcome to Box Community and glad to help!  Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge Try clearing your browser's cache. If this does n...

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• Rona
• 6 septembre 2023 22:21
• 0 vote

1. Communauté
2. Support Forum
3. Add another study folder

Hi Unaiza, Welcome to Box Community and glad to help!  For any concern and inquiry regarding Box, you may consult it first with your internal helpdesk team. And if you need to create a case for Box...

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• Rona
• 6 septembre 2023 21:50
• 0 vote