Rona

1. Communauté
2. Support Forum
3. Storage limit incorrect

Hi Jason,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you ha...

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• Rona
• 6 septembre 2023 17:56
• 0 vote

1. Communauté
2. Support Forum
3. No Files, but 173 MB Used

Hi Eric,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you hap...

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• Rona
• 6 septembre 2023 17:54
• 0 vote

1. Communauté
2. Support Forum
3. Storage Limit Incorrect

Hi Michelle,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you...

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• Rona
• 6 septembre 2023 17:49
• 0 vote

1. Communauté
2. Support Forum
3. Missing Files

Hi Chris,  Welcome to Box Community and glad to help! When you check the Box website, can you verify that the folders are still there?  We'll await for your reply! 

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• Rona
• 6 septembre 2023 00:11
• 0 vote

1. Communauté
2. Support Forum
3. Backup Box Folder to external harddrive

Hi there,  Welcome to Box Community and glad to help!  To successfully download your Box contents, you may checkout this article.  Meanwhile, if you encounter issues while downloading your Box cont...

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• Rona
• 5 septembre 2023 22:47
• 0 vote

1. Communauté
2. Support Forum
3. Not receiving receipts

Hi Nicola,  Welcome to Box Community and glad to help!  You may email our Billing team using billing@box.com for your payment receipts.  Thanks for posting! 

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• Rona
• 5 septembre 2023 22:38
• 0 vote

1. Communauté
2. Support Forum
3. Box Sign "My Request" Notification

Hi Morgan, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• 5 septembre 2023 22:33
• 0 vote

1. Communauté
2. Support Forum
3. Adding new user - need email confirmation sent

Hi Freddie,  Welcome to Box Community and glad to help!  It appears that you've already addressed this issue with our Product Support team. Let us know if you need further assistance. Thanks for po...

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• Rona
• 5 septembre 2023 22:31
• 0 vote

1. Communauté
2. Support Forum
3. Can´t see file

Hi there,  Welcome to Box Community and glad to help! You don't seem to have any files in your Box account yet. In order to search for files in your Box account, it should either be your owned or c...

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• Rona
• 5 septembre 2023 21:49
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Need help to merge my 2 enterprise accounts

Hi Rohit,  Welcome to Box Community and glad to help!  Please contact your helpdesk team to help with your Box inquiry. As they will be the one to coordinate with our Product Support team if you ne...

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• Rona
• 5 septembre 2023 20:27
• 0 vote