Rona

1. Communauté
2. Support Forum
3. Previously shared wedding video files

Hi Crystal,  Welcome to Box Community!  Sorry to hear about your missing contents. However, it seems that these files are owned by the Videographer and just shared it with you as a collaborator. In...

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• Rona
• 24 juillet 2023 21:18
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Disable shared links

Hi Barbara,  Welcome to Box Community and glad to help! Kindly disable your shared links individually by setting an expiration date and here's the steps:  To set an expiration date on a shared link...

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• Rona
• 24 juillet 2023 21:12
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. sync

Hi Mustafa,  Welcome to Box Community and glad to help!  Looks like you're having trouble syncing your Box files. And for context, can you please tell us more about this? Looking forward to hear fr...

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• Rona
• 24 juillet 2023 20:57
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. can't find invited link

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• 24 juillet 2023 20:52
• 0 vote

1. Communauté
2. Support Forum
3. Box tools update does not work

Hi Nicholas,  Welcome to Box Community and glad to help!  I opened a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• 24 juillet 2023 20:40
• 0 vote

1. Communauté
2. Support Forum
3. Please remove annual charge, and charge monthly amount.

Hi Ken,  Welcome to Box Community and glad to help!  It shows that you're now working with our Billing team. Please know that they're the best team to work with in order address this query. Our tea...

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• Rona
• 24 juillet 2023 20:36
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Is there a place to see how many API calls you've made so far?

Hi John,  Welcome to Box Community and glad to help!  I opened a new case regarding your API inquiry. A member of our team will contact you through email and please keep an eye out.  Thanks for pos...

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• Rona
• 24 juillet 2023 20:29
• 0 vote

1. Communauté
2. Support Forum
3. Can't find Access Stats anymore

Hi Max,  Welcome to Box Community and glad to help!  Note:  Tracking file activity is available only on the files of Starter, Business, Business Plus, and Enterprise accounts, and only are visible ...

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• Rona
• 24 juillet 2023 20:24
• 0 vote

1. Communauté
2. Support Forum
3. Admin and Co-admin roles must use a verified domain for the primary and secondary email addresses.

Hi Karlie,  Welcome to Box Community and glad to help!  Due to our recent update we now require every Admin to have a verified domain. (https://support.box.com/hc/en-us/articles/11866162688915-Box-...

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• Rona
• 24 juillet 2023 20:20
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Storage Limit issue

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• 24 juillet 2023 20:09
• 0 vote