Rona

1. Communauté
2. Support Forum
3. Unable to connect to BOX on Vmware

Hi Yvonne,  Welcome to Box Community and glad to help!  Looks like you need to consult this with VMware instead. Please reach out to their helpdesk team regarding this integration.  Thanks for post...

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• Rona
• 19 juillet 2023 21:30
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• 0 vote

1. Communauté
2. Support Forum
3. Storage Says full, but it is not - Help Ticket Says "FREE USER" but I paid $108 in May for the ENTIRE YEAR

Hi Mike,  Welcome to Box Community and glad to help!  We're sorry to hear about the issue. Also, it appears that you've already worked with our Support team to address this.  If you have questions,...

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• Rona
• 19 juillet 2023 20:38
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Used Space showing incorrect. Low storage space available

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• 19 juillet 2023 20:30
• 0 vote

1. Communauté
2. Support Forum
3. Says storage is full, but it's not.

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• 19 juillet 2023 20:27
• 0 vote

1. Communauté
2. Support Forum
3. Used Storage is Wrong

Hi Tim,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this ...

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• Rona
• 19 juillet 2023 20:26
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• 19 juillet 2023 20:24
• 0 vote

1. Communauté
2. Support Forum
3. Reset Storage Count

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• 19 juillet 2023 20:22
• 0 vote

1. Communauté
2. Support Forum
3. How to see how many files appear in a folder and its subfolders?

Hi Albert,  Welcome to Box Community and glad to help!  You may proceed and run a Folders and Files report to track the total size of all items in your Business instance's folder(s).  Hope it helps! 

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• Rona
• 19 juillet 2023 20:19
• 0 vote

1. Communauté
2. Support Forum
3. Google Sheet is not opening

Hi Tahira,  Welcome to Box Community and glad to help!  Kindly try these steps to possibly fix the issue:  Try a different browser, machine and network connection.  Clear the user's browser's cach...

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• Rona
• 19 juillet 2023 20:12
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. 2 Factor Not working

Hi Natalie,  Welcome to Box Community and glad to help!  Upon checking your Multi-Factor Authentication is not enabled. At some point, did you managed to disable it from your end?  If you need furt...

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• Rona
• 19 juillet 2023 19:36
• 0 vote