Rona

1. Communauté
2. Support Forum
3. Unable to create a password

Hi Colin,  Welcome to Box Community and glad to help!  Looks like you're already working with our Support team regarding your login issue. Please keep an eye out and we'll keep in touch.  Thanks fo...

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• Rona
• 18 juillet 2023 18:59
• 0 vote

1. Communauté
2. Support Forum
3. Data Storage Reset

Hi RG,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this f...

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• Rona
• 18 juillet 2023 18:50
• 0 vote

1. Communauté
2. Support Forum
3. Please cancel

Hi there,  Welcome to Box Community and glad to help!  Looks like you've already reached out to our Cancellation team to end your Box subscription. Thanks for posting!

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• Rona
• 18 juillet 2023 18:47
• 0 vote

1. Communauté
2. Support Forum
3. All documents are lost.

Hi Katerina,  Welcome to Box Community and glad to help!  In order to locate your missing folders, do you remember if it's your owned folders or shared folders? If it's the latter, reach out to the...

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• Rona
• 18 juillet 2023 18:46
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Lost Access to All Files

Hi Joseph,  Welcome to Box Community and glad to help! It's best if you could contact the owner of these shared folders and files for re-invite and gain back your access.  Thanks for posting! 

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• Rona
• 18 juillet 2023 18:38
• 0 vote

1. Communauté
2. Support Forum
3. Wrong usage space, even after deleting all files.

Hi Roy,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this ...

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• Rona
• 18 juillet 2023 18:36
• 0 vote

1. Communauté
2. Support Forum
3. Wrong usage space

Hi Damien,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in th...

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• Rona
• 18 juillet 2023 18:34
• 0 vote

1. Communauté
2. Support Forum
3. data usage is wrong

Hi Todd,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this...

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• Rona
• 18 juillet 2023 18:33
• 0 vote

1. Communauté
2. Support Forum
3. Reset Storage Usage

Hi Mike,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this...

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• Rona
• 18 juillet 2023 18:02
• 0 vote

1. Communauté
2. Support Forum
3. Open a ticket for me please.

Hi Nathan,  Welcome to Box Community and glad to help!  To contact a member of the Box Product Support team and open a ticket, you must be signed into the community. Depending on your account type ...

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• Rona
• 18 juillet 2023 16:10
• Modifié
• 0 vote