Rona

1. Communauté
2. Support Forum
3. Terms of service

Hi there,  Welcome to Box Community and glad to help! Did you already tried these steps to fix the issue?  Use your alternate browser,  make sure you're using your browser's most updated version. ...

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• Rona
• 3 juillet 2023 14:10
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Change admin

Hi Heather,  Welcome to Box Community and glad to assist!  Your current main Admin should initiate this transfer, please feel free to share this link for the How to's.  Should an issue arises, plea...

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• Rona
• 1 juillet 2023 01:42
• 0 vote

1. Communauté
2. Support Forum
3. Cancel my subscription

Hi Henrique,  Welcome to Box Community and I’m here to help! Note: We've removed your email address from this public forum to keep your data private and secured.  To cancel, we have a self-serve op...

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• Rona
• 1 juillet 2023 01:33
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Unable to install Box on Win11 "please wait while Windows configures Box"

Hi Daniel,  Welcome to Box Community and glad to help!  For your install to be successful, please make sure that your machine has met the prerequisites for Box Drive.  Prerequisites: Supported OS ...

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• Rona
• 1 juillet 2023 01:29
• 0 vote

1. Communauté
2. Support Forum
3. How do I save a .pdf from Box to my desktop?

Hi there,  Welcome to Box Community and glad to help! If you're having issues with your download, can you try these troubleshooting steps?  Updating your browser to the latest version Clearing you...

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• Rona
• 1 juillet 2023 01:19
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Cant Share A File

Hi Mary,  Welcome to Box Community and glad to help!  Is there an error when they try to access the shared Box file? If yes, could you attach a screenshot here?  We'd love to further assist! 

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• Rona
• 1 juillet 2023 01:11
• 0 vote

1. Communauté
2. Support Forum
3. Personal Box ios app. Trash/Delete option missing.

Hi there,  Welcome to Box Community and glad to help!  Just for context, are you deleting your file through Box for iOS or the Box website?  We'd love to further assist! 

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• Rona
• 1 juillet 2023 00:59
• 0 vote

1. Communauté
2. Support Forum
3. Not receiving account verification emails

Hi there,  Welcome to Box Community and glad to help!  I've checked and your email address is not blocked by Box. And to make sure you're correctly receiving email(s) from Box, here's how you could...

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• Rona
• 1 juillet 2023 00:39
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Restore previous account files

Hi Junghyun,  Welcome to Box Community and glad to help!  Note: We've removed your email address from this public forum to keep your data private and secured.  Meanwhile, you may reach out to our B...

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• Rona
• 1 juillet 2023 00:28
• 0 vote

1. Communauté
2. Support Forum
3. Deleted Folder

Hi there,  Welcome to Box Community and glad to help!  I opened a new ticket and our Support team will be in touch via email.  Please keep an eye out.  Thanks for posting! 

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• Rona
• 1 juillet 2023 00:13
• 0 vote