Rona

1. Communauté
2. Support Forum
3. Box logs

Hi Garry,  Welcome to Box Community and glad to help!  I opened a  new ticket so our Support team could assist. We will be in touch through email and please keep an eye out.  Thanks for posting! 

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• Rona
• 27 juin 2023 22:19
• 0 vote

1. Communauté
2. Support Forum
3. changing default email in account settings for individual account

Hi there,  Welcome to Box Community and glad to assist!  You could change your email address by adding it first as your secondary email then switch it as your primary email.  To add an email addres...

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• Rona
• 27 juin 2023 22:11
• 0 vote

1. Communauté
2. Support Forum
3. creating support case

Hi Anna,  Welcome to Box Community and glad to help!  I opened a  new ticket so our Support team could assist. We will be in touch through email and please keep an eye out.  Thanks for posting! 

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• Rona
• 27 juin 2023 22:09
• 0 vote

1. Communauté
2. Support Forum
3. Need my email adresse changed

Hi David,  Welcome to Box Community and glad to assist!  You could change your email address by adding it first as your secondary email then switch it as your primary email.  To add an email addres...

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• Rona
• 27 juin 2023 22:06
• 0 vote

1. Communauté
2. Support Forum
3. Troubleshooting my account

Hi Claiborne,  Welcome to Box Community and glad to assist!  Could you clear your browser's cache and cookies then try again? Meanwhile, bulk download is dependent on the max file size upload limit...

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• Rona
• 27 juin 2023 22:02
• 0 vote

1. Communauté
2. Support Forum
3. i cant be collaborator

Hi there,  Welcome to Box Community and glad to assist!  For better assistance, could you submit your screenshot(s) translated in English language? I'm afraid this Community forum is dedicated for ...

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• Rona
• 27 juin 2023 21:58
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. I've been sent a link and its not working.

Hi Daryl,  Welcome to Box Community and glad to help!  Perhaps instead of asking them to generate a new link. Please have the sender to check if the correct access permissions for their shared link...

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• Rona
• 27 juin 2023 21:52
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Reset QR code for external collaborator

Hi there,  Welcome to Box Community and glad to help!  It appears that you've managed to address this with a member of our team through live chat. If you have additional questions please feel free ...

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• Rona
• 27 juin 2023 21:42
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Live personal assistance

Hi there,  Welcome to Box Community and glad to help!  Note: we've removed your contact number in this public forum to keep your data private and secured.  As of this writing, phone support is only...

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• Rona
• 27 juin 2023 21:35
• 0 vote

1. Communauté
2. Support Forum
3. Can you recalculate my storage space?

Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• 27 juin 2023 21:27
• 0 vote