Rona

1. Communauté
2. Support Forum
3. I would like to downgrade to free plan

Hi there,  Welcome to Box Community and glad to assist!  Please be informed that you could cancel your Box subscription yourself. You can just follow the instructions per your Box tariff here. Also...

• Afficher le commentaire
• Rona
• 23 juin 2023 20:02
• 0 vote

1. Communauté
2. Support Forum
3. Box drive change from C drive to D drive

Hi Kosuke,  Welcome to Box Community and glad to help!  Could you confirm your Operating System and your current Box version? Also, if you won't mind me asking, why do you want to change your Box D...

• Afficher le commentaire
• Rona
• 23 juin 2023 19:46
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. file added to jump list not retained

Hi Thomas,  Welcome to Box Community and glad to help!  At this time, can you help me confirm these details?  The current version of your Box application.  Your Operating System.  Kindly attach a ...

• Afficher le commentaire
• Rona
• 23 juin 2023 19:43
• 0 vote

1. Communauté
2. Support Forum
3. Account deletion and creation

Hi Claudio,  Welcome to Box Community and glad to help!  I opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for posting! 

• Afficher le commentaire
• Rona
• 23 juin 2023 19:30
• 0 vote

1. Communauté
2. Support Forum
3. Moving a shared folder onto another shared one by mistake

Hi there,  Welcome to Box Community and glad to help!  I opened a new ticket and a member of our support team will get in touch. Please keep an eye to your email.  We'd love to further assist! 

• Afficher le commentaire
• Rona
• 23 juin 2023 00:57
• 0 vote

1. Communauté
2. Support Forum
3. BOX link of shared folder not working after a while

Hi Rajarshi,  Welcome to Box Community and glad to help!  I opened a new ticket and a member of our support team will get in touch. Please keep an eye to your email.  We'd love to further assist! 

• Afficher le commentaire
• Rona
• 23 juin 2023 00:55
• 0 vote

1. Communauté
2. Support Forum
3. Cannot view box second drive account on desktop

Hi Taylor,  Welcome to Box Community and glad to help! I'm afraid you can't have two different Box accounts in your Box Drive at once. You will need to log out of Box Drive in order to use a differ...

• Afficher le commentaire
• Rona
• 23 juin 2023 00:44
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. My file disappear

Hi Hio,  Welcome to Box Community and glad to help!  I opened a ticket and a member of our team will get in touch to assist. Please keep an eye to your email.  Thanks for posting!

• Afficher le commentaire
• Rona
• 23 juin 2023 00:38
• 0 vote

1. Communauté
2. Support Forum
3. Reset password not working

Hi Kristina,  Welcome to Box Community and glad to assist!  I checked and your email is not blocked by Box, with that you may try these troubleshooting steps to fix the issue.  Also, you may want t...

• Afficher le commentaire
• Rona
• 23 juin 2023 00:07
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Search function does not return any results.

Hi there,  Welcome to Box Community!  Sorry to hear about this issue and let me assist. Could you give us more specific details regarding the issue? Also, it would be helpful if you could include a...

• Afficher le commentaire
• Rona
• 22 juin 2023 23:23
• Modifié
• 0 vote