Rona

1. Communauté
2. Support Forum
3. Unable to access my records

Hi Carolyn,  Welcome to Box Community and I’m here to help! Call you please add more details regarding your issue accessing your Box contents?  We'd love to hear back from you! 

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• Rona
• 9 mai 2023 23:23
• 0 vote

1. Communauté
2. Support Forum
3. Proving a document (or folder) was shared with another party.

Hi Austin,  Welcome to Box Community and I’m here to help! You may check the pending request(s) to collaborate sent to your Box account, here's how.  Also, when a user sent you an invite to collabo...

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• Rona
• 9 mai 2023 23:01
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. The link to share shows that the page does not exist

Hi Jennifer,  Welcome to Box Community and I’m here to help! Please make sure that the Sender/Owner of this shared link has enabled the correct access type.  To ensure the right people have access ...

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• Rona
• 9 mai 2023 22:08
• 0 vote

1. Communauté
2. Support Forum
3. Can't Access Shared Documents

Hi Aisling,  Welcome to Box Community and I’m here to help! Are you accessing this folder using shared link? If yes, please make sure that the Sender/Owner of this shared link has enabled the corre...

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• Rona
• 9 mai 2023 21:57
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Missing files

Hi Scott,  Welcome to Box Community and I'm here to help!  To assist with your missing files, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an...

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• Rona
• 9 mai 2023 14:07
• 0 vote

1. Communauté
2. Support Forum
3. issues with uploading files to Box.com

Hi Daniel,  Welcome to Box Community and I’m here to help! If you're experiencing upload issue(s), we recommend to run these troubleshooting steps.  Hope it helps! 

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• Rona
• 9 mai 2023 13:57
• 0 vote

1. Communauté
2. Support Forum
3. custom branding for different clients

Hi Phil,  Welcome to Box Community and glad to help!  As of this writing, this feature that you've asked about is a current limitation for custom branding however, it can be subject for a feature r...

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• Rona
• 8 mai 2023 23:01
• 0 vote

1. Communauté
2. Support Forum
3. Cancel Subscription

Hi Jacob,  Welcome to Box Community and glad to help!  Regarding your request to cancel your Box account, please feel free to follow the instructions here according to your Box subscription. Meanwh...

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• Rona
• 8 mai 2023 22:55
• 0 vote

1. Communauté
2. Support Forum
3. Box very slow to load

Hi Christy,  Welcome to Box Community and glad to help!  Please reset your Box Drive manually:  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process. Ascert...

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• Rona
• 8 mai 2023 22:52
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. I want to downgrade to the free account

Hi Nini,  Welcome to Box Community and I’m here to help! Regarding your request to downgrade your Box account, please contact our Cancellation team via cancel@box.com.    Thanks for posting! 

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• Rona
• 8 mai 2023 22:48
• 0 vote