Rona

1. Communauté
2. Support Forum
3. Box Drive has encountered an issue and repeatedly requests manual restart; manual restart has not cleared the "issue.".

Hi Gregory,  Welcome to Box Community and I’m here to help! You may proceed to uninstall your Box Drive:  Quit Box Drive Open a Terminal window and run the following command: fileproviderctl domai...

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• Rona
• 4 mai 2023 22:11
• 0 vote

1. Communauté
2. Support Forum
3. Lost nearly all my files

Hi Idze,  Welcome to Box Community and I’m here to help! You might want to identify if these missing contents are your owned contents. If not, and these contents are shared with. Kindly contact the...

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• Rona
• 4 mai 2023 22:07
• 0 vote

1. Communauté
2. Support Forum
3. Mistaken Collaboration

Hi Andria,  Welcome to Box Community and I’m here to help! If the content disappeared as soon as you removed yourself as collaborator in the file. Kindly contact the file owner and request for coll...

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• Rona
• 4 mai 2023 22:03
• 0 vote

1. Communauté
2. Support Forum
3. Box drive online Running extremely slow

Hi Asher,  Welcome to Box Community and I'm here to help!  Please go ahead and reset your Box Drive manually:  To reset Box Drive on Windows Exit Box Drive (if it is running). If necessary, use Ta...

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• Rona
• 4 mai 2023 21:31
• 0 vote

1. Communauté
2. Support Forum
3. File access history beyond 1 year

Hi Verena,  Welcome to Box Community and glad to assist!  I opened a new ticket regarding your version history and a member of our team will get in touch.  Please keep an eye to your email.  Thanks...

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• Rona
• 4 mai 2023 21:29
• 0 vote

1. Communauté
2. Support Forum
3. Version History

Hi Jim,  Welcome to Box Community and glad to help!  Note: With the exception of customers of Box Governance, the number of file versions that Box saves is limited. The maximum number of prior file...

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• Rona
• 4 mai 2023 21:26
• 0 vote

1. Communauté
2. Support Forum
3. CREDIT CARD NAME INFORMATION

Hi there,  Welcome to Box Community and I’m here to help! To assist you with your credit card information, please contact our Billing team through email using billing@box.com. Thanks for posting! 

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• Rona
• 4 mai 2023 21:22
• 0 vote

1. Communauté
2. Support Forum
3. Cancel trial

Hi Geoffrey,  Welcome to Box Community and I’m here to help! It appears that you've reached our Cancellation team for this request. Note that our team will make sure to accomplish your request as q...

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• Rona
• 4 mai 2023 21:17
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Password reset email

Hi there,  Welcome to Box Community and glad to assist!  To make sure you're correctly receiving your Box email(s). Please run these basic troubleshooting steps for email notification(s). Also, ple...

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• Rona
• 4 mai 2023 21:14
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Know about deleted files

Hi Arpita,  Welcome to Box Community and glad to assist!  If you're a Business and above subscriber, you can contact your Main Admin and have your Main Admin to run a User Activity Report to track ...

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• Rona
• 4 mai 2023 21:08
• Modifié
• 0 vote