Rona

1. Communauté
2. Support Forum
3. BOX Drive lock file feature not working on PDF files on a MAC

Hi Mark,  Welcome to Box Community and glad to assist!  I opened a new ticket regarding your Box Drive issue and a member of our team will get in touch.  Please keep an eye to your email.  Thanks f...

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• Rona
• 4 mai 2023 16:10
• 0 vote

1. Communauté
2. Support Forum
3. Need to reset authenticator

Hi Mark,  Welcome to Box Community and glad to assist!  I opened a new ticket regarding your login issue and a member of our team will get in touch.  Please keep an eye to your email.  Thanks for p...

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• Rona
• 4 mai 2023 16:08
• 0 vote

1. Communauté
2. Support Forum
3. 2FA issue

Hi there,  Welcome to Box Community and glad to assist!  I opened a new ticket regarding your login issue and a member of our team will get in touch.  Please keep an eye to your email.  Thanks for ...

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• Rona
• 4 mai 2023 14:53
• 0 vote

1. Communauté
2. Support Forum
3. Notifications When Someone Has Previewed a File

Hi Jonathan,  Welcome to Box Community and glad to help! To get notified when someone previews or downloads your file, here's what you can do:  Login to the Box website and hover to the folder. Se...

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• Rona
• 3 mai 2023 23:02
• 0 vote

1. Communauté
2. Support Forum
3. Error in sharing a file

Hi Becky,  Welcome to Box Community and glad to help!  Make sure you're running your browser's latest version.  Use a different browser and/or clear your browser's cache and cookies.  Lastly, you ...

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• Rona
• 3 mai 2023 22:08
• 0 vote

1. Communauté
2. Support Forum
3. Payment is not Processing

Hi Chirag,  Welcome to Box Community and glad to assist!  Looks like you're currently working with our Billing team regarding your payment issue. Our team's closely working to fully address your is...

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• Rona
• 3 mai 2023 21:41
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. If box is not providing support anymore?

Hi there,  Welcome to Box Community and glad to help!  Do you have issues utilizing a specific feature on Box? It would he helpful if you could tell us more about this.  We'd love to further assist!

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• Rona
• 3 mai 2023 21:37
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Opening page

Hi Robb,  Welcome to Box Community and I'm here to help! To ensure we're on the same page, can you please elaborate this? Ideally, you can't open folder "A" and it will prompt you to open folder "B...

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• Rona
• 3 mai 2023 21:29
• 0 vote

1. Communauté
2. Support Forum
3. Continuous iPhone App Download Error

Hi Adam,  Welcome to Box Community and I'm here to help! It appears that you're currently working with our Product Support team to address your download issue. Our team's closely working on your is...

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• Rona
• 3 mai 2023 21:21
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Uploaded Folder keeps opening and cannot stop this

Hi Aaron,  Welcome to Box Community and glad to help!  Can I get these additional information regarding your folder activity?  Are you opening your sub-folder in your local Box folder or through t...

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• Rona
• 3 mai 2023 21:17
• Modifié
• 0 vote