Rona

1. Communauté
2. Support Forum
3. Cancel subscription

Hi there,  Welcome to Box Community and glad to assist!  Looks like you've opened a ticket regarding your cancellation request. Our team will continue to get in touch to help accomplish your reques...

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• Rona
• 27 avril 2023 21:13
• 0 vote

1. Communauté
2. Support Forum
3. Box tools are installed but still unable to open any spreadsheets

Hi Maryam,  Welcome to Box Community and glad to assist! You may want to run these basic troubleshooting steps to address your issue.  Use a different browser, network connection or machine.  Make...

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• Rona
• 27 avril 2023 21:04
• 0 vote

1. Communauté
2. Support Forum
3. Confirmation d’émail

Hi Landry,  Welcome to the Box Community and I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in ...

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• Rona
• 27 avril 2023 20:55
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Can’t submit support ticket

Hi Matthew,  Welcome to Box Community and glad to assist!  Looks like you're already working with a member of our team to help address your concern through email. Please keep an eye to your email t...

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• Rona
• 27 avril 2023 20:32
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. want to share the folder, but need to hide other users' activity

Hi there,  Welcome to Box Community and glad to help!  When sharing your contents using shared link(s), rest assured that no information of the recipient are being accessed by someone else. Shared ...

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• Rona
• 27 avril 2023 20:26
• 0 vote

1. Communauté
2. Support Forum
3. Practice Panther

Hi Pamela,  Welcome to Box Community and glad to assist!  It appears that you're currently working with a member of our team through email. Please continue to get in touch with our team to help add...

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• Rona
• 27 avril 2023 20:20
• 0 vote

1. Communauté
2. Support Forum
3. Unable to open files

Hi Megi,  Welcome to Box Community and glad to assist!  "This shared file or folder link has been removed or is unavailable to you."  This error typically is caused by one of 3 things: Incorrect...

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• Rona
• 27 avril 2023 19:21
• 0 vote

1. Communauté
2. Support Forum
3. Files not showing up

Hi Aisha,  Welcome to Box Community and glad to help!  Please try these basic troubleshooting steps:  Log out and log in to your account in the Box website.  Use a different browser and/or clear ...

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• Rona
• 27 avril 2023 19:16
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. File Request Button Not Showing

Hi there,  Welcome to Box Community and glad to help!  Please note that File Request is available to anyone with a Box Business Plan account.  Thanks for posting!   

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• Rona
• 27 avril 2023 19:07
• 0 vote

1. Communauté
2. Support Forum
3. having 2 box accounts

Hi Heidi,  Welcome to Box Community and glad to help!  You can't setup (2) different accounts for Box using the same email address. You may go ahead and upgrade your Personal Box account to Busines...

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• Rona
• 27 avril 2023 16:57
• 0 vote