Rona

1. Communauté
2. Support Forum
3. Syncing Issues

Hi Blake,  Thank you for your reply!  As of this writing, are you using Box Drive? If yes, please manually reset Box Drive:  Exit Box Drive (if it is running). If necessary, use Task Manager to en...

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• Rona
• 12 avril 2023 21:17
• 0 vote

1. Communauté
2. Support Forum
3. Link verify expired

Hi there,  Welcome to Box Community and glad to help!  You may generate a new verification email by going to box.com/reset.  Hope it works!

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• Rona
• 12 avril 2023 21:01
• 0 vote

1. Communauté
2. Support Forum
3. storage data used is incorrect

Hi Avinash,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.  Ho...

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• Rona
• 12 avril 2023 20:58
• 0 vote

1. Communauté
2. Support Forum
3. Error about confriming the change admin provileges on e-mail.

Hi there,  Welcome to Box Community and glad to assist!  Looks like you're already working with our Product Support team regading your Admin Transfer. Using your existing ticket#, rest assured that...

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• Rona
• 12 avril 2023 20:55
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. All Files Are Gone

Hi Jess,  Welcome to Box Community!  As of this writing allow me to confirm that Box is not down and let me help with your missing contents.  Are the files you're looking for are your owned content...

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• Rona
• 12 avril 2023 20:50
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box doesn't work on Mac OS Ventura 13.3.1

Hi Tomasz,  Welcome to Box Community and glad to assist!  For your Box Drive application to be operational again, manually reset Box Drive: To manually reset Box Drive on a Mac (File Provider Exten...

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• Rona
• 12 avril 2023 20:40
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. About the mail notification

Hi there,  Welcome to Box Community and glad to assist!   It appears that you're now working with someone from Product Support team. Please use your current ticket to help address your email notifi...

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• Rona
• 12 avril 2023 17:49
• 0 vote

1. Communauté
2. Support Forum
3. I Want to Cancel My Business Enterprise Service

Hi Nick,  Welcome to Box Community and glad to help! Any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inquiries can...

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• Rona
• 12 avril 2023 15:05
• 0 vote

1. Communauté
2. Support Forum
3. Bill portal

Hi Travis,  Welcome to Box Community!  You may reach out to our Billing folks to assist with your payment issues and please open a ticket here or you may email them via billing@box.com.  Billing ...

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• Rona
• 11 avril 2023 23:21
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Upload Confirmation

Hi Peyman, Welcome to Box Community and glad to help!  Looks like we're going to need more information regarding your query. And I opened a new ticket that way our Product Support team could reach ...

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• Rona
• 11 avril 2023 23:13
• Modifié
• 0 vote