Rona

1. Communauté
2. Support Forum
3. open a support case

Hi Joseph,  Welcome to Box Community!  Looks like you need to have someone from Box Product Support to look into this. You may head over to this link and create a support ticket.  Our support team ...

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• Rona
• 27 février 2023 22:02
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Search and Replace or remove text in folders

Hi Sean,  Thanks for writing back in!  Here's our recommended Search terms and options to easily navigate to the folders/files that you need. If it doesn't return any relevant items please head ove...

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• Rona
• 27 février 2023 21:38
• 0 vote

1. Communauté
2. Support Forum
3. Search and Replace or remove text in folders

Hi Sean,  Welcome to Box Community!  How are these texts relevant to your folders? Is this a text within the document(s) or is it a file/folder name?  We'll await for you reply! 

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• Rona
• 24 février 2023 22:57
• 0 vote

1. Communauté
2. Support Forum
3. Number of files remaning to be syncedkeeps increasing

Hi there,  Welcome to Box Community!  Please restart Box Sync by logging out of it then quit. Right after this, re-launch Box Sync and login.  Note: Logging off of Box Sync will permanently wipe ou...

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• Rona
• 24 février 2023 22:36
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Unable to access ACROYMNS web portal

Hi Michele,  Welcome to Box Community!  We'd love  to look into this further and I opened a new ticket. Please keep an eye to our email as Product Support will send you an email as soon as possible...

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• Rona
• 24 février 2023 22:12
• 0 vote

1. Communauté
2. Support Forum
3. Can't Update credit card info

Hi Tim,  Welcome to Box Community!  In order to update your credit card information kindly contact our dedicated team by opening a support case with our Billing Team.  Thanks for posting! 

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• Rona
• 27 février 2023 18:22
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Restoring deleted files from TRASH folder after Trash folder has been purged

Hi Pavan,  Welcome to Box Community!  I opened a new ticket that way our Product Support will assist about your deleted contents.  Someone will get in touch through email and please keep an eye to ...

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• Rona
• 24 février 2023 21:59
• 0 vote

1. Communauté
2. Support Forum
3. change billing method

Hi Heather,  Welcome to Box Community!  In order to update your payment method kindly contact our dedicated team by opening a support case with our Billing Team.  Thanks for posting! 

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• Rona
• 24 février 2023 21:54
• 0 vote

1. Communauté
2. Support Forum
3. two Okta/Box integration instances

Hi there,  Welcome to Box Community!  I opened a ticket for your SSO inquiry and someone from Product Support will get in touch.  Thanks for posting! 

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• Rona
• 23 février 2023 22:21
• 0 vote

1. Communauté
2. Support Forum
3. Missin invoice

Hi Johann,  Welcome to Box Community! For your invoice inquiries, please head over to this link to submit a support case to our Billing Team. Thanks for posting! 

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• Rona
• 23 février 2023 22:15
• 0 vote