Rona

1. Communauté
2. Support Forum
3. Files Missing

Hi Armando,  Welcome to Box Community!  To narrow down this issue, begin by identifying the owner and the person who deleted your missing files. Note: When items are deleted from a collaboration fo...

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• Rona
• 22 février 2023 21:04
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• 0 vote

1. Communauté
2. Support Forum
3. Box Contents Report

Hi there,  Welcome to Box Community!  In terms of timestamps, Box records file times and dates when files are created, modified, or uploaded on Box. Box stores timestamp values in UTC format, so th...

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• Rona
• 21 février 2023 22:43
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Managing inactive users

Hi Jayesh,  Welcome to Box Community! To narrow down which users are considered your inactive users please run these reports:  User Details Report  Collaborations Report Lastly, User Activity repo...

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• Rona
• 21 février 2023 22:13
• 0 vote

1. Communauté
2. Support Forum
3. How do I switch from monthly to annual billing?

Hi Gary,  Welcome to Box Community!  Kindly reach out to our dedicated team using billing@box.com or try to open a support ticket as well to switch from monthly to annual billing.  Thanks for posti...

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• Rona
• 21 février 2023 21:30
• 0 vote

1. Communauté
2. Support Forum
3. Accidentally uploaded and replaced current file

Hi Candi,  Welcome to Box Community!  Please use version history to revert it back to its previous version after being replaced. Accessing your file's version history allows you to do the following...

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• Rona
• 21 février 2023 21:21
• 0 vote

1. Communauté
2. Support Forum
3. Not Receiving Password Reset Email

Hi Todd,  Welcome to Box Community!  Password reset works only for active and existing Box accounts. Can you trigger a new password reset email by using app.box.com/reset? Meanwhile, if your passwo...

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• Rona
• 21 février 2023 21:13
• 0 vote

1. Communauté
2. Support Forum
3. folder deleted

Hi Shannon,  Welcome to Box Community!  Just to give you a quick overview: Your deleted files goes to your trash in box.com. And our Managing Trash article should give you the details on how you co...

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• Rona
• 21 février 2023 21:03
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Collaborator Cannot See Shared Folder

Hi William,  Welcome to Box Community!  Pending invitations are requests for collaboration, or other actions, that you have not yet accepted or rejected. Pending invitations can come from collabora...

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• Rona
• 21 février 2023 20:50
• 0 vote

1. Communauté
2. Support Forum
3. Editing retention policy of a document

Hi Sonali,  Welcome to Box Community!  I opened a new ticket to help answer your retention policy inquiry. Someone will get in touch through email and please keep an eye to your email.  Thanks for ...

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• Rona
• 20 février 2023 23:24
• 0 vote

1. Communauté
2. Support Forum
3. Can't upgrade

Hi Ronan,  Welcome to Box Community!  You may go ahead and contact our Billing team to assist with your account upgade. Here's where you could contact them:  You may go to the https://www.box.com/...

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• Rona
• 20 février 2023 21:43
• Modifié
• 0 vote