Rona

1. Communauté
2. Support Forum
3. Box is saying I have used 3.6GB of the storage

Hi Allen,  Welcome to Box Community!  Thanks for raising your storage concern in this forum and we've opened a new case to help you address this issue. Please lookout for our email for further comm...

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• Rona
• 15 juillet 2022 21:08
• 0 vote

1. Communauté
2. Support Forum
3. Missing documents

Hi Michelle,  Welcome to Box Community! Things you should check first in locating your missing file:  Please identify the missing file and its file path. Follow the file path and see if you can fi...

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• Rona
• 21 juin 2022 05:43
• 0 vote

1. Communauté
2. Support Forum
3. Error message when selecting folder new user can access

Hi Wendy,  Welcome to Box Community!  We've opened a new case and someone from Box Support team will be emailing you to help address your concern.  Thanks for posting! 

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• Rona
• 21 juin 2022 05:34
• 0 vote

1. Communauté
2. Support Forum
3. upload link for photo sharing

Hi Rachel,  Welcome to Box Community!  To obtain files from your colleagues you may setup and enable file request link. This link would only allow your colleagues to upload files and won't have acc...

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• Rona
• 21 juin 2022 05:24
• 0 vote

1. Communauté
2. Support Forum
3. I've deleted files but storage still says full

Hi Tim,  Welcome to Box Community!  We've opened a new case to have our Box team assist you with your storage issue. Rest assured that someone will reach out via email regarding your account storag...

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• Rona
• 20 juin 2022 22:09
• 0 vote

1. Communauté
2. Support Forum
3. How to cancel

Hi Justin,  Welcome to Box Community!  It seems that you've went through with your account cancellation and if you ever have other concern and clarifications please reach out to cancel@box.com. Tha...

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• Rona
• 17 juin 2022 21:50
• 0 vote

1. Communauté
2. Support Forum
3. Folder Size Does Not Equal Sum of Filesizes Within the Folder

Hi Lisa,  Welcome to Box Community!  You seem to have an issue with your account storage and to help address this issue I opened a new case. Rest assured that someone will be in touch to you throug...

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• Rona
• 17 juin 2022 21:42
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Why do I have to be online to access offline files?

Hi Joe,  Welcome to Box Community!  You can access your Box files offline through Box Drive's making content available offline. This is available to Box Drive version 2.0 and above and if you haven...

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• Rona
• 20 mai 2022 22:14
• 0 vote

1. Communauté
2. Support Forum
3. Looking to Recover Frozen Account

Hi Cecilia,  Welcome to Box Community!  Thanks for bringing this to our attention and we would like to specifically provide an assistance through email if that's okay. Someone from Box support team...

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• Rona
• 20 mai 2022 21:26
• 0 vote

1. Communauté
2. Support Forum
3. Cancel Account

Hi Sara,  Welcome to Box Community! You may cancel your Box account by following the steps below:  1. Sign into your Box.com account 2. Visit https://app.box.com/master/settings/accountBilling 3. U...

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• Rona
• 20 mai 2022 21:14
• 0 vote