Will

1. Communauté
2. Support Forum
3. Can't log into Box Drive for Desktop due to login being associated with Google Account

Hi all, if you are seeing this issue, please open a support ticket with us so that we can take a look at why there is bad association to Google on your account. Currently, the only way to resolve i...

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• Will
• 25 mars 2026 17:28
• 0 vote

1. Communauté
2. Support Forum
3. Error Message 'Unable to open folder'

This issue is the result of softwares that scan the Box Drive location to inspect its file contents. This causes each of these files to be downloaded by Drive in succession. This is a limitation th...

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• Will
• 17 juillet 2024 22:26
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. files automatically being deleted

There is a known issue that can occur with Microsoft Word and Box Drive that may be relevant to some of you in this thread. The nature of the issue is that when the Word recovery folder is set to l...

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• Will
• 17 octobre 2023 19:59
• 0 vote

1. Communauté
2. Support Forum
3. Box app not syncing

Hi Ryan, Please take a look at this resource to see if Drive is reporting any problematic items on your machine: https://support.box.com/hc/en-us/articles/360043697614-Miscellaneous-Box-Drive-Error...

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• Will
• 27 mai 2022 20:46
• 0 vote