Ann

1. Communauté
2. Support Forum
3. unable to add external user as email already in use in a box account not associated with enterprise

Hi Nuno, Welcome to Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for thi...

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• Ann
• 7 novembre 2024 22:08
• 0 vote

1. Communauté
2. Support Forum
3. Shared files not showing up

Hi Richard,  Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Temporary di...

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• Ann
• 7 novembre 2024 22:07
• 0 vote

1. Communauté
2. Support Forum
3. Unsubscribe

Hi Zachary, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 7 novembre 2024 22:05
• 0 vote

1. Communauté
2. Support Forum
3. Unable to access authenticator code

Hi Yuji, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 7 novembre 2024 22:03
• 0 vote

1. Communauté
2. Support Forum
3. Copy and Paste

Hi Neal, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 7 novembre 2024 22:02
• 0 vote

1. Communauté
2. Support Forum
3. getaddrinfo EAI_AGAIN api.box.com

Hi Secuvy Dev, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for post...

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• Ann
• 7 novembre 2024 22:00
• 0 vote

1. Communauté
2. Support Forum
3. Account Deletion Request

Hi there,  Welcome to Box Community! To assist you with your cancellation concern, please contact our Cancellations team directly at cancel@box.com. Thanks for posting!  Best,Ann

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• Ann
• 7 novembre 2024 21:59
• 0 vote

1. Communauté
2. Support Forum
3. To reduce seats

Hi Sunny, Welcome to Box Community! To assist you with your license concern, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 7 novembre 2024 21:57
• 0 vote

1. Communauté
2. Support Forum
3. My box folders are not appearing despite having access to the folder

Hi Karan, Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Temporary disab...

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• Ann
• 7 novembre 2024 21:30
• 0 vote

1. Communauté
2. Support Forum
3. Can't login with Mailbox Email

Hi Mark, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 7 novembre 2024 21:25
• 0 vote