Ann

1. Communauté
2. Support Forum
3. The information on invoice is wrong, who can help us?

Hi,  Welcome to Box Community! To assist you with your invoice issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 20 août 2024 20:45
• 0 vote

1. Communauté
2. Support Forum
3. Storage limit warnings for end users

Hi Karen,  Welcome to Box community! The feature you are inquiring is currently not supported in Box. I appreciate your feedback and would highly recommend that you send this directly to our Produc...

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• Ann
• 20 août 2024 19:39
• 0 vote

1. Communauté
2. Support Forum
3. Missing Folders and Files

Hi Ian, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! Be...

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• Ann
• 20 août 2024 19:31
• 0 vote

1. Communauté
2. Support Forum
3. Payment method for an overdue invoice

Hi Luigi,  Welcome to Box Community! To assist you with your payment issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 20 août 2024 19:30
• 0 vote

1. Communauté
2. Support Forum
3. External user can't login after changing password

Hi Aline, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 20 août 2024 19:28
• 0 vote

1. Communauté
2. Support Forum
3. new version available but get message that can't upgrade error

Hi Russell, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 20 août 2024 19:27
• 0 vote

1. Communauté
2. Support Forum
3. access ?

Hi Mikael, Welcome to the Box Community! It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box. Kind...

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• Ann
• 20 août 2024 19:25
• 0 vote

1. Communauté
2. Support Forum
3. Failure to upgrade

Hi Tim, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! Be...

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• Ann
• 20 août 2024 19:23
• 0 vote

1. Communauté
2. Support Forum
3. Cancel Trial

Hi Philip, Welcome to Box Community! To assist you with your payment or cancelation concern, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 20 août 2024 19:21
• 0 vote

1. Communauté
2. Support Forum
3. MFA Reser needed

Hi Aiki,  Welcome to Box community! In case your co-worker encounters trouble logging into box.com due to account authentication, please tell her to submit a support ticket and ask for an MFA reset...

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• Ann
• 20 août 2024 19:20
• 0 vote