Ann

1. Communauté
2. Support Forum
3. Box says my storage is full, but I only see 100MB of files.

Hi Alan, Welcome to Box Community! Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after 2...

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• Ann
• 20 août 2024 19:15
• 0 vote

1. Communauté
2. Support Forum
3. Box Sync folder empty, but Storage space used at 95%

Hi Armando, Welcome to Box Community! Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved afte...

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• Ann
• 20 août 2024 19:14
• 0 vote

1. Communauté
2. Support Forum
3. Why I can't receive the email when I reset the password

Hi, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly...

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• Ann
• 20 août 2024 19:12
• 1 vote

1. Communauté
2. Support Forum
3. Storage problem

Hi Andrea, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket f...

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• Ann
• 20 août 2024 19:10
• 0 vote

1. Communauté
2. Support Forum
3. "Connection was reset"

Hi Jennifer, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for postin...

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• Ann
• 20 août 2024 19:08
• 0 vote

1. Communauté
2. Support Forum
3. Direct link to image files for Lucid Chart

Hi Adam, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! B...

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• Ann
• 20 août 2024 19:06
• 0 vote

1. Communauté
2. Support Forum
3. Account storage Space is Incorrect

Hi Gustavo, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket ...

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• Ann
• 19 août 2024 22:31
• 0 vote

1. Communauté
2. Support Forum
3. Impersonate a user?

Hi Waverly, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 19 août 2024 22:28
• 0 vote

1. Communauté
2. Support Forum
3. Delete Error notifications

Hi Ken, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and created ...

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• Ann
• 19 août 2024 22:25
• 0 vote

1. Communauté
2. Support Forum
3. HELP!!!! Files keep disappearing from folders

Hi Victoria, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 19 août 2024 22:23
• 0 vote