Ann

1. Communauté
2. Support Forum
3. Confirmation mail fails to send

Hi Serge, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 19 août 2024 19:15
• 0 vote

1. Communauté
2. Support Forum
3. Storage Exceeded

Hi Anson, Welcome to Box Community! Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after ...

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• Ann
• 19 août 2024 19:13
• 0 vote

1. Communauté
2. Support Forum
3. recover account

Hi Maryceth, Welcome to Box community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation sh...

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• Ann
• 19 août 2024 19:11
• 0 vote

1. Communauté
2. Support Forum
3. Login Failing On Box Drive, not on Web Browser

Hi Emile, Welcome to Box community! I suggest that you manually reset Box Drive to see if this will resolves the issue.  To reset Box Drive on Windows Exit Box Drive (if it is running). If necessa...

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• Ann
• 19 août 2024 19:09
• 0 vote

1. Communauté
2. Support Forum
3. Github Action self-hosted runner - error 400 refresh token

Hi Laith, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and create...

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• Ann
• 19 août 2024 19:02
• 0 vote

1. Communauté
2. Support Forum
3. Is this how you submit a support case? Downloading and opening files

Hi Tricia,  Welcome to Box community! When you log in and select "Contact Support" from the top-navigation menu you will see the different options for contacting the Box Product Support team. These...

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• Ann
• 12 août 2024 22:25
• 0 vote

1. Communauté
2. Support Forum
3. Box says storage is full

Hi David, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket fo...

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• Ann
• 12 août 2024 22:17
• 0 vote

1. Communauté
2. Support Forum
3. Share Links

Hi Angela,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting...

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• Ann
• 12 août 2024 22:16
• 0 vote

1. Communauté
2. Support Forum
3. New user not receiving email invitation to join

Hi Rebecca,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for postin...

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• Ann
• 12 août 2024 22:15
• 0 vote

1. Communauté
2. Support Forum
3. Add a User

Hi Tori,  Welcome to Box community! Prerequisite To add managed users, you must be: An Admin A Co-Admin with the Manage users permission enabled To add one or more managed users manually: Go to ...

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• Ann
• 12 août 2024 22:13
• 0 vote