Ann

1. Communauté
2. Support Forum
3. Unable to log in on Mac

Hi Wayne,  Welcome to Box community! I suggest that you manually reset Box Drive, steps can be found from this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basi...

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• Ann
• 12 août 2024 19:38
• 0 vote

1. Communauté
2. Support Forum
3. Login

Hi Christopher, Welcome to Box Community! I suggest that you manually reset Box Drive, follow the steps below: To reset Box Drive on Windows Exit Box Drive (if it is running). If necessary, use Ta...

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• Ann
• 12 août 2024 19:35
• 0 vote

1. Communauté
2. Support Forum
3. starter plan subscription

Hi, Welcome to Box Community! To assist you with your payment issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 12 août 2024 19:31
• 0 vote

1. Communauté
2. Support Forum
3. Please check the capacity

Hi, Welcome to the Box community! Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after 24...

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• Ann
• 12 août 2024 19:30
• 0 vote

1. Communauté
2. Support Forum
3. Blank screen on log in

Hi AV Operator, Welcome to Box community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date 2. Temporary disable plugins/extensions, firewall, and VPN 3.  Chec...

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• Ann
• 12 août 2024 19:28
• 0 vote

1. Communauté
2. Support Forum
3. This email confirmation link has expired

Hi Timur,  Welcome to the Box community! From what I can tell, it looks like you have already confirmed your Box registration. Can you please clear your browsing history, then close and re-launch t...

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• Ann
• 12 août 2024 19:24
• 0 vote

1. Communauté
2. Support Forum
3. Storage issue

Hi Snapp Editt, Welcome to Box Community! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has ...

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• Ann
• 12 août 2024 19:21
• -1 votes

1. Communauté
2. Support Forum
3. Documents not loading (on macbook native app)

Hi Rafaella, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for postin...

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• Ann
• 12 août 2024 19:14
• 0 vote

1. Communauté
2. Support Forum
3. Cancel my subscription

Hi Chrystal, Welcome to Box Community! To assist you with your payment or cancellation concern, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 12 août 2024 19:12
• 0 vote

1. Communauté
2. Support Forum
3. Changing number use for two factor authentication

Hi Camille, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation...

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• Ann
• 12 août 2024 19:10
• 0 vote