Ann

1. Communauté
2. Support Forum
3. ARM Device support

Hi George,  Welcome to Box Community. Box Drive is not supported on ARM-based Windows PCs, such as the Microsoft Surface Pro X series, or on Windows virtual machines running on ARM-based host compu...

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• Ann
• 7 mars 2025 21:11
• 0 vote

1. Communauté
2. Support Forum
3. No New button on my box folders

Hi Isla, Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 7 mars 2025 21:03
• 0 vote

1. Communauté
2. Support Forum
3. Login issue with 2 factor authentification

Hi Tracy, Welcome to Box Community.  If your colleague is having trouble logging in on his mobile device, it would be best to suggest that he submit a ticket with Product Support so that a member o...

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• Ann
• 7 mars 2025 21:01
• 0 vote

1. Communauté
2. Support Forum
3. About file sharing to non-members

Hi Nihat, Welcome to Box Community. For any product feature request or suggestions, we recommend you post your idea on Box Pulse for more visibility. There, people can up-vote and continue the disc...

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• Ann
• 7 mars 2025 20:48
• 0 vote

1. Communauté
2. Support Forum
3. How to incorporate all my box folders into My Documents on my laptop

Hi Esmarie, Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 7 mars 2025 20:42
• 0 vote

1. Communauté
2. Support Forum
3. Changing domain name on Enterprise

Hi Simon,  Welcome to Box Community. I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 7 mars 2025 19:43
• 0 vote

1. Communauté
2. Support Forum
3. setting password issue

Hi Richard,  Welcome to Box Community! Please provide your email address here so you can reset your password. Let me know how it goes. Thank you for posting.

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• Ann
• 7 mars 2025 19:41
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Change Primary Admins email address

Hi,  Welcome to Box Community! What you can do is to add the new email as secondary and then make it the primary email. Kindly follow the steps below: 1. Login to box.com2. Go to Account settings (...

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• Ann
• 7 mars 2025 19:36
• 0 vote

1. Communauté
2. Support Forum
3. Download issue

Hi Takahiro, Welcome to Box Community! Here are the troubleshooting steps to try: Updating your browser to the latest version Clearing your browser's cache Using Box with an alternate browser, com...

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• Ann
• 7 mars 2025 19:13
• 0 vote

1. Communauté
2. Support Forum
3. Box for Mac - Jamming up my SSD

Hi Joel, Welcome to Box Community. In Using Box Drive everything that you have on the cloud will sync on your desktop. Please note, Box Drive does locally cache files that you have opened. Box Driv...

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• Ann
• 13 février 2025 23:00
• 0 vote