Ann

1. Communauté
2. Support Forum
3. Cancel my trail subscription

Hi there, Welcome to Box Community! To assist you with your payment/cancellation issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 27 mai 2024 19:48
• 0 vote

1. Communauté
2. Support Forum
3. How can I open a ticket to Box?

Hi there, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! ...

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• Ann
• 27 mai 2024 19:44
• 0 vote

1. Communauté
2. Support Forum
3. Reclaim Storage Space

Hi Saul, Welcome to Box Community! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effe...

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• Ann
• 27 mai 2024 19:42
• 0 vote

1. Communauté
2. Support Forum
3. Box Size Says 3.3TB but it should be unlimited

Hi there,  Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation ...

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• Ann
• 27 mai 2024 19:40
• 0 vote

1. Communauté
2. Support Forum
3. Can't log in to folders on desk top

Hi Felicia, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting...

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• Ann
• 27 mai 2024 19:35
• 0 vote

1. Communauté
2. Support Forum
3. Request to Reset Storage to Zero

Hi, Welcome to Box Community! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on...

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• Ann
• 27 mai 2024 19:32
• 0 vote

1. Communauté
2. Support Forum
3. Cannot login to box drive from desktop

Hi there,  Welcome to the Box Community! Can you try to manually reset Box Drive to see if this will resolves the issue? Follow the steps listed below. To reset Box Drive on Windows Exit Box Drive...

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• Ann
• 27 mai 2024 19:27
• 0 vote

1. Communauté
2. Support Forum
3. Unhandled exception in script

Hi William, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 27 mai 2024 19:19
• 0 vote

1. Communauté
2. Support Forum
3. User Sign Up

Hi Kevin, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and create...

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• Ann
• 27 mai 2024 19:16
• 0 vote

1. Communauté
2. Support Forum
3. Cancel my free trial immediately

Hi Ann,  Welcome to the Box Community! Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > Account & Billin...

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• Ann
• 25 avril 2024 20:58
• 0 vote