Ann

1. Communauté
2. Support Forum
3. Unable to invite external collaborators

Hi Ram,  Welcome to the Box Community! Please make sure that the option "Restrict Collaboration with WiserCare, Inc." is not enabled in the folder settings. Also check the folder owner's settings i...

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• Ann
• 2 avril 2024 20:47
• 1 vote

1. Communauté
2. Support Forum
3. Prompted to Select Location when Saving

Hi Marsha, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2 avril 2024 20:38
• 0 vote

1. Communauté
2. Support Forum
3. Change of Ownership of a BOX folder where the previous owner already exited

Hi Kristina,  Welcome to the Box Community! I recommend that you reach out to your Box Admin, they have the ability to "transfer folder ownership" through Admin console. You can provide this articl...

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• Ann
• 2 avril 2024 20:36
• 0 vote

1. Communauté
2. Support Forum
3. Unable to add user with existing box account

Hi Alan, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation sh...

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• Ann
• 2 avril 2024 20:22
• 0 vote

1. Communauté
2. Support Forum
3. Text messages are not delivered to the mobile phone used for two-factor authentication

Hi Hiraku,  Welcome to the Box Community! For us to be able to assist you. It would be best to open a ticket using the email address associated with the two factor here: https://support.box.com/hc/...

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• Ann
• 2 avril 2024 20:15
• 0 vote

1. Communauté
2. Support Forum
3. Request to run the script to reset storage

Hi Bhaskarmittal, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts ...

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• Ann
• 2 avril 2024 19:58
• 0 vote

1. Communauté
2. Support Forum
3. Client Having Issues Uploading

Hi Ming, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and created...

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• Ann
• 2 avril 2024 19:55
• 0 vote

1. Communauté
2. Support Forum
3. My Activies - Unverified email - incorrect email captured

Hi Ming, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation sh...

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• Ann
• 2 avril 2024 19:52
• 0 vote

1. Communauté
2. Support Forum
3. Transfer Ownership of Folder from Employee who left IBM

Hi Sindujaa Anand Krishnan, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an em...

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• Ann
• 2 avril 2024 19:47
• -1 votes

1. Communauté
2. Support Forum
3. Restore deleted files

Hi there, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket fo...

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• Ann
• 2 avril 2024 19:43
• 0 vote