Ann

1. Communauté
2. Support Forum
3. Incorrect storage used

Hi Mr. J, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

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• Ann
• 30 janvier 2024 19:29
• 0 vote

1. Communauté
2. Support Forum
3. Lost access to folders as our mail IDs got changed

Hi Kalyan, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Premier Services on your behalf. You should be receiving an email conf...

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• Ann
• 30 janvier 2024 19:27
• 0 vote

1. Communauté
2. Support Forum
3. The used capacity information is incorrect

Hi Nguyen, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and sto...

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• Ann
• 30 janvier 2024 19:19
• 0 vote

1. Communauté
2. Support Forum
3. One seat is missing. What to do?

Hi Aleksandra,  Welcome to Box Community! To assist you with your seats/license issue, please contact our billing team directly at billing@box.com.  Thanks for posting!  Best,Ann

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• Ann
• 29 janvier 2024 21:55
• 0 vote

1. Communauté
2. Support Forum
3. Wrong Email Set as Default

Hi Madeline,  Welcome to the Box Community! We do not have the ability to delete emails, I apologize. However, In the account settings, you should see the option to make the secondary as your prima...

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• Ann
• 29 janvier 2024 21:51
• 0 vote

1. Communauté
2. Support Forum
3. Password Reset

Hi Tajiria, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation...

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• Ann
• 29 janvier 2024 21:44
• 0 vote

1. Communauté
2. Support Forum
3. Wrong "quota exceeded" message

Hi, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

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• Ann
• 29 janvier 2024 21:42
• 0 vote

1. Communauté
2. Support Forum
3. RE: Create a fillable form on BOX for a third party to complete and return

Hi Lesley, Welcome to the Box Community! It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box. Kind...

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• Ann
• 29 janvier 2024 21:38
• 0 vote

1. Communauté
2. Support Forum
3. unable to access the shared files/folder

Hi Pratiksha, Welcome to the Box Community! Are you using a "Shared link" to access the files/folders or a "Collaboration invite"?  Kindly request the owner to make certain that the link is set to ...

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• Ann
• 29 janvier 2024 21:29
• 0 vote

1. Communauté
2. Support Forum
3. Password reset not working

Hi Joseph, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation ...

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• Ann
• 29 janvier 2024 21:19
• 0 vote