Ann

1. Communauté
2. Support Forum
3. Backup Box

Hi 0Tiers_AdminBOX, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 29 janvier 2024 21:18
• 0 vote

1. Communauté
2. Support Forum
3. There was an error processing your request

Hi Nikisl, Welcome to Box Community! To assist you with your upgrade issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 29 janvier 2024 21:13
• 0 vote

1. Communauté
2. Support Forum
3. missing files

Hi Janine,  Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and crea...

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• Ann
• 29 janvier 2024 21:04
• 0 vote

1. Communauté
2. Support Forum
3. There was an error processing your request.

Hi Vives, Welcome to Box Community! To assist you with your upgrade issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 29 janvier 2024 21:02
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Google SSO and strong password requirement

Hi Shun, Welcome to Box Community! Are you trying to reset the password in your account settings and got an error? If so, it would be best to reset the password here https://account.box.com/login/r...

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• Ann
• 29 janvier 2024 21:01
• 0 vote

1. Communauté
2. Support Forum
3. I can't log in with BoxDrive.

Hi,  Welcome to the Box Community! I am sorry to hear that you're unable to login to Box Drive. Would you mind manually uninstalling Box Drive to see if it fixes the problem? Follow the instruction...

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• Ann
• 29 janvier 2024 20:57
• 0 vote

1. Communauté
2. Support Forum
3. Transfer from Vimeo to Box

Hi James, Welcome to Box Community! Vimeo is a 3rd party integration that is not owned by Box. You will need to reach out to Vimeo support with this concern as they developed, manage, and own this ...

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• Ann
• 29 janvier 2024 20:36
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Missing Uploads

Hi,  Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 29 janvier 2024 20:21
• 0 vote

1. Communauté
2. Support Forum
3. Tried to upload our 2023 records and was denied access

Hi Doug,  Welcome to the Box Community! What is the error when you try to access the folder and upload? Have you already tried clearing your browsing history or used a different browser? My suggest...

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• Ann
• 29 janvier 2024 20:15
• 0 vote

1. Communauté
2. Support Forum
3. QR code for authenticator app

Hi Szilard, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation...

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• Ann
• 29 janvier 2024 20:05
• 0 vote